Experienced Customer Experience Specialists - Work from Home

Join arenaflex, a global leader in digital business services, and become a key contributor to delivering exceptional customer experiences. Are you a customer-centric individual with a passion for delivering top-notch service? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further! arenaflex is seeking experienced Customer Experience Specialists to join our team of talented professionals working from the comfort of their own homes.

About arenaflex

arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of Working with arenaflex

* Paid Training to help you develop your skills and expertise

• Competitive Wages and a range of benefits to support your well-being
• Full Benefits package, including Medical, Dental, Vision, 401k, and more
• Paid Time Off to recharge and relax
• Employee wellness and engagement programs to support your physical and mental health
• Opportunities for career growth and development in a dynamic and supportive environment

Teleperformance and You

At arenaflex, we believe in empowering our employees to deliver exceptional customer experiences. As a Customer Experience Specialist, you will be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You will work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!

Responsibilities

As a Customer Experience Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities will include:

• Providing customer support to customers via telephone and/or Internet, e.g., instant message, email
• Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment
• Providing customer support by phone, email, or instant message to business customers, serving as the primary contact for inbound customer issues
• Escalating more technical product-related issues to the proper Product Support department
• Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries
• Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
• Updating customer information and ensuring accurate entry of contact information
• Meeting standards of job, such as quality standards, adherence to schedule, and average handle time
• May provide guidance and/or mentoring to less experienced associates
• Other related duties assigned as needed

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of customer satisfaction
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient in PC operation and navigation
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Organization and work prioritization skills

Work from Home Requirements

To ensure a successful work-from-home experience, you will need:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required + Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance. We are committed to providing a culture of inclusion and diversity, where everyone feels welcome and valued. We are an Equal Opportunity Employer and welcome applications from diverse candidates.

Apply Now!

If you're a motivated and customer-centric individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team of talented professionals working from home. Apply for this job