Experienced Customer Service Representative – Pest Control and Customer Support

At arenaflex, we're not just a pest control company – we're a community-driven organization dedicated to keeping our customers safe from unwanted pests and weeds. With a rich history dating back to 1938, we've been serving the beautiful regions of Lake, Mendocino, Napa, and Sonoma counties for generations. Our commitment to exceptional customer service has earned us a reputation as a trusted and reliable partner in the community. As a Customer Service Representative at arenaflex, you'll play a vital role in delivering outstanding support to our customers and ensuring their satisfaction with our services. If you're a people person with a passion for problem-solving, excellent communication skills, and a willingness to learn and grow with our team, we'd love to hear from you!

Our Work Environment

At arenaflex, we believe that a happy and healthy work environment is essential to our success. Our office is designed to promote productivity, comfort, and well-being. You'll enjoy:

• Sit-stand desks, ergonomic chairs, and headsets to keep you comfortable and focused
• A great location for walks during breaks and lunch, surrounded by beautiful views of birds, trees, and fields
• A casual work attire policy that encourages you to be yourself
• A supportive team environment that values collaboration and open communication

Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Responding to customer inquiries in a timely and professional manner
• Providing sales, service, or technical assistance to customers over the phone, email, or chat
• Training other employees on proper customer service skills to ensure consistency and excellence
• Handling customer concerns by providing resolutions to problems and ensuring customer satisfaction
• Building sustainable relationships and trust with customers through good communication and follow-up
• Providing accurate, valid, and complete information using the right methods and tools
• Recording keeping and accurate documentation to ensure seamless operations
• Processing all incoming mail, including checks for service accounts
• Following communication procedures, guidelines, and policies to ensure consistency and compliance
• Assisting with other duties as assigned, as we're a small and mighty office

Skills and Qualifications

To succeed in this role, you'll need:

• Proven customer support experience in an office environment, with a strong track record of delivering excellent service
• Strong phone contact handling skills and active listening to ensure customer satisfaction
• Familiarity with CRM systems and practices to manage customer interactions and data
• Customer-forward ability to respond to different needs and communication styles, with a focus on building relationships and trust
• Excellent communication and problem-solving skills, with attention to detail and a willingness to learn and grow
• Ability to multi-task, prioritize, and manage time effectively to meet deadlines and deliver results
• Ability to take direct feedback and modify techniques to improve performance and customer satisfaction
• High School degree; College experience preferred
• Possess a valid CA driver's license with a clean driving record
• Familiarity with the pest control industry is a plus
• Ability to quickly learn existing processes and procedures
• Experience in Excel, Google-based applications, and customer relationship management software

Physical Requirements

This role requires:

• Climbing, stooping, crouching, reaching, sitting, standing, walking, pushing, pulling, lifting, finger dexterity, grasping, feeling, talking, hearing, and repetitive motion
• Light work, exerting force up to 20 lbs. occasionally, 10 lbs. frequently, and/or a negligible amount constantly to move objects
• Close visual acuity for activities like visual inspection, reading, and measuring devices

Company Benefits

As a valued member of our team, you'll enjoy:

• 6 paid holidays
• Vacation time
• Vision care
• AirMed (life flight) program
• CA sick leave
• CalSavers retirement savings program
• Free pest control

Next Steps

If you're excited about this opportunity to join our team, please:

• Upload and submit your custom resume through Indeed
• Complete this assessment: https://forms.gle/PCm7xBgNyTPKnr2G7
• If you move forward in the selection process, we'll complete a phone or video screening with candidates prior to scheduling an in-person interview
• An in-person interview will include an official written application, an opportunity to demonstrate skills on our CRM, and a meeting with the interview team

Job Type

* Full-time

Pay

* $17.00 - $22.00 per hour

Expected Hours

* 40 per week

Benefits

* On-the-job training

• Paid time off
• Professional development assistance
• Vision insurance

Shift

* 8 hour shift

• Day shift
• No nights

Experience

* Office: 1 year (Required)

License/Certification

* Valid CA driver's license (Required)

Shift Availability

* Day Shift (Required)

Ability to Commute

* Kelseyville, CA 95451 (Required)

Ability to Relocate

* Kelseyville, CA 95451: Relocate before starting work (Preferred)

Work Location

* In person We can't wait to hear from you! Apply now and join our team at arenaflex! Apply for this job