Experienced Customer Service Representative – Retail Vehicle Sales Support (Remote) at arenaflex
Job Summary:
Join arenaflex, a leading provider of innovative transportation and logistics solutions, as a Customer Service Representative for our Retail Vehicle Sales Support team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, resolving concerns, and driving sales growth through effective communication and problem-solving skills. This is a fantastic opportunity to join a dynamic and fast-paced environment, working remotely from the comfort of your own home in Georgia.
About arenaflex:
arenaflex is a renowned company in the transportation and logistics industry, recognized for its commitment to diversity, equity, and inclusion. We have been named a "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine's "World's Most Admired Companies," and one of "America's Most Responsible Companies" by Newsweek. Our mission is to provide innovative solutions that meet the evolving needs of our customers, and we are seeking talented individuals who share our passion for excellence.
Key Responsibilities:
As a Customer Service Representative for Retail Vehicle Sales Support, you will be responsible for:
- Providing exceptional customer experiences through effective communication, empathy, and problem-solving skills
- Resolving customer concerns, issues, and disputes in a timely and professional manner
- Handling inbound and outbound calls, emails, and text messages related to rental sales and sales processes
- Coordinating with Maintenance and Asset Management to ensure rental truck inventory levels meet customer demands
- Managing workflow and productivity through effective scheduling and planning
- Generating purchase/repair orders and maintaining accurate files
- Contributing to cost containment through inventory planning and warranty management
- Ensuring compliance with all company, local, state, federal, and other regulatory agencies' policies
- Performing other duties as assigned
Skills and Abilities:
To succeed in this role, you will need:
- Strong verbal and written communication skills
- Ability to get both verbal and written communication across that has the desired effect
- Goal-oriented, drive for results, assertive, and deal well with ambiguity
- High level of energy and self-motivation
- Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Demonstrates customer service skills
Qualifications:
* High school diploma or equivalent required
- One (1) year or more in sales and/or customer service required
Work Environment and Culture:
As a remote employee, you will have the flexibility to work from the comfort of your own home in Georgia. Our company culture values diversity, equity, and inclusion, and we are committed to providing a supportive and inclusive work environment. We offer comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Compensation and Benefits:
* Hourly pay rate: $17.00
- Comprehensive health and welfare benefits
- Paid time off for vacation, illness, bereavement, family, and parental leave
- Tax-advantaged 401(k) retirement savings plan
- Opportunities for career growth and professional development
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!
Security Notice for Applicants:
arenaflex will only communicate with an applicant directly from a [@arenaflex.com] email address and will never conduct an interview online through a chat-type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, arenaflex will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.arenaflex.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or arenaflex representative, please contact arenaflex at [email protected] or 800-793-3754.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment, and we are proud to be an inclusive and diverse workplace.
Job Category: Customer Service
Compensation Information:
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
- Pay Type: Hourly
- Minimum Pay Range: $17.00
- Maximum Pay Range: $17.00
Benefits Information:
For all Full-time positions only: arenaflex offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance, and disability insurance options, as well as paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.
Current Employees:
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