Experienced Customer Service and Sales Representative – Teleperformance – Columbia, SC
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than arenaflex, a global leader in customer experience management, as we seek an experienced Customer Service and Sales Representative to join our team in Columbia, SC.
About arenaflex
arenaflex is a strategic partner to the world's leading companies, bringing innovative solutions and enhancing customer experiences through every interaction. With a multicultural, highly skilled, and deeply knowledgeable team, we offer a wide range of integrated omnichannel solutions, cutting-edge technology, and the highest security standards. Our mission is to create a unique experience for every customer, and we're looking for talented individuals like you to help us achieve this goal.
Why Choose arenaflex?
* Paid Training: We invest in our employees' growth and development, providing comprehensive training to ensure you have the skills and knowledge needed to succeed.
- Competitive Wages: Our compensation packages are designed to recognize and reward your hard work and dedication.
- Full Benefits: Enjoy a comprehensive benefits package, including medical, dental, vision, 401(k), and more.
- Paid Time Off: Take breaks and recharge with our generous paid time off policy.
- Employee Wellness and Engagement Programs: We prioritize your well-being and offer a range of programs to support your physical, emotional, and mental health.
Your Impact
As a Customer Service and Sales Representative at arenaflex, you'll be the face of our company, interacting with customers from diverse backgrounds and industries. Your role will be to:
- Field Customer Inquiries: Respond to customer questions, issues, and concerns in a professional and empathetic manner.
- Connect with Customers: Engage with customers via phone, email, chat, social media, and other channels to resolve their queries and concerns.
- Resolve Issues: Calmly attempt to resolve and de-escalate any issues that may arise, providing a positive experience for every customer.
- Escalate Interactions: Know when to escalate interactions to ensure that every customer receives the support they need.
- Track Call Information: Record and track all call-related information for auditing and reporting purposes.
- Provide Feedback: Share feedback on call issues to help us improve our services.
- Upsell: Identify opportunities to upsell and cross-sell our products and services.
Qualifications
To succeed in this role, you'll need:
- High School Diploma or Equivalent: A minimum of a high school diploma or equivalent is required.
- IT/Network Certifications/Degrees: IT or network certifications/degrees are preferred but not required.
- Age: You must be at least 18 years old to apply.
- Call Center Experience: Proven experience in a call center environment is essential.
- Typing Speed: A typing speed of 25 WPM is required.
- PC Operation and Navigation: Proficiency in PC operation and navigation is necessary.
- Network Troubleshooting: Entry-level network troubleshooting skills are required.
- Home Wi-Fi Setup: Ability to set up home Wi-Fi networks is essential.
- Router/switch Configuration: Ability to set up and configure routers or switches is required.
- Computer Proficiency: Core proficiency with a laptop or desktop computer is necessary.
- Independence: You must be able to work independently in a virtual team environment.
- Communication Skills: Excellent communication skills, both oral and written, are required.
- Composure: Ability to stay composed and objective in a fast-paced environment is essential.
- Listening Skills: Strong listening skills are necessary to understand customer needs and concerns.
Being One of Our People
At arenaflex, we believe in creating an environment that promotes happiness from the inside out. We value our employees and strive to provide a workplace that inspires learning, teaching, and growth. Our goal is to make you feel motivated, proud, and valued as part of our team. We achieve this by:
- Investing in Employee Development: We continually invest in creating outstanding work experiences and endless development opportunities.
- Prioritizing Employee Well-being: We prioritize your physical, emotional, and mental health through our employee wellness and engagement programs.
- Fostering a Positive Work Culture: We strive to create a work environment that is inclusive, supportive, and respectful.
Teleperformance is an Equal Opportunity Employer
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from diverse candidates and are proud to be an inclusive workplace.
Expected Salary
The expected salary for this role is competitive and based on experience.
Location
This role is based in Columbia, SC, and requires remote work in a virtual team environment.
Apply Now!
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Click the link below to submit your application: Apply Job!
Check More Jobs
If you're interested in exploring other opportunities at arenaflex, please visit our website or check out our job board for more exciting roles. Apply for this job