Experienced Customer Support Chat Specialist: Thriving Fundraising Industry – Remote Opportunity
Job Title:
Experienced Customer Support Chat Specialist: Thriving Fundraising Industry – Remote Opportunity
Job Summary:
Join arenaflex, the most-loved nonprofit fundraising and CRM platform, as a Customer Support Chat Specialist! This is an exciting remote opportunity with an immediate start, offering a competitive salary and a chance to be part of a thriving fundraising industry. As a Customer Support Chat Specialist, you will be responsible for responding to inquiries from current and prospective users and donors by chat and email, providing exceptional support and helping customers achieve their fundraising goals.
About arenaflex:
arenaflex is the leading nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Our mission is to empower the changemaker in all of us, making giving fun and work enjoyable. We believe in a culture of inclusivity, diversity, and teamwork, and we're excited to hear from talented individuals who share our passion for making a difference.
Role Description:
As a Customer Support Chat Specialist, you will be an integral part of our Customer Support team, providing top-notch support to our users and donors. Your primary responsibilities will include:
- Responding to inquiries from current and prospective users and donors by chat and email in a timely and accurate manner
- Following up with unresponsive users and leads to ensure their questions are resolved
- Proactively identifying user needs and helping customers implement specific features
- Analyzing product malfunctions and reporting them to the development team
- Gathering user feedback, feature requests, and workarounds, and proactively suggesting improvements
Requirements:
* 5+ years of experience as a Live Chat Support Specialist in the tech industry
- 2+ years of remote experience
- Experience handling multiple incoming chat requests simultaneously
- High adaptability and positive attitude in a dynamic environment
- Experience using help desk software and remote tools (i.e. Intercom, Slack, Notion)
- Excellent written and verbal communication skills in English
- Agents must provide their own computer and stable internet connection (2nd monitor recommended)
Benefits:
* Remote Work: Work from anywhere in the Philippines
- Job Security: Employed full-time by arenaflex via an EOR called Deel
- Health Insurance: We offer HMO medical insurance covered 100% for employees
- Holiday Pay: Givebutter Support is open 24/7. We honor all PH labor laws regarding holiday pay, overtime, and shift differentials
- Performance Bonuses: for meeting KPIs, eligible after 3 months of employment
- PTO: 10 days PTO annually
- Additional annual leaves: Bereavement: 5 days, Maternity: 105 days, Paternity: 30 days, Adoption: 60 days, Domestic Violence: 10 days
- Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on arenaflex
- Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work you're doing and the company you work for.
Tentative Start Date:
4/21/25
Paid Training Schedule:
Monday - Friday 9 PM - 6AM PH time EST for 3 months (40 hours)
Permanent Schedule:
11:30 AM - 8:30 PM PH time, Tu - Thursday (27 hours)
Why Join arenaflex?
* Be part of a thriving fundraising industry that empowers millions of changemakers to make a difference
- Work with a talented team of individuals who share your passion for making a difference
- Enjoy a competitive salary and benefits package
- Have the opportunity to grow and develop your skills in a dynamic and supportive environment
- Be part of a company that values diversity, inclusivity, and teamwork
How to Apply:
If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Note:
arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We strongly encourage women and nonbinary individuals to apply, even if they don't meet 100% of the requirements. Apply for this job