Experienced Customer Service Representative – Aetna Medicaid Administrators at arenaflex

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, when, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it all with heart, each and every day.

Job Summary

We're seeking an experienced Customer Service Representative to join our team at arenaflex. As the face of Aetna, you will impact members' service experience by handling customer service inquiries and problems via telephone, internet, or written correspondence. You will engage, consult, and educate members based on their unique needs, preferences, and understanding of Aetna plans, tools, and resources to help guide them along a clear path to care.

Key Responsibilities

- Handle customer service inquiries and problems via telephone, internet, or written correspondence - Engage, consult, and educate members based on their unique needs, preferences, and understanding of Aetna plans, tools, and resources - Answer questions and resolve issues based on phone calls/letters from members, providers, and other departments - Triages resulting rework to appropriate staff - Document and track contacts with members, providers, and plan sponsors - Guide members through their plan of benefits, Aetna policy, and procedures, as well as having knowledge of resources to comply with any regulatory guidelines - Create an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health - Take accountability to fully understand the member's needs by building a trusting and caring relationship with the member - Anticipate customer needs and provide related information to answer unasked questions - Explain member's rights and responsibilities in accordance with contract

Essential Qualifications

- High School diploma or GED equivalent - Customer service experience in a transaction-based environment such as a call center or retail location - Ability to be empathetic and compassionate - Experience in a production environment - Ability to multi-task to accomplish workload efficiently - Understanding of medical terminology - Oral and written communication skills - Ability to maintain accuracy and production standards - Problem-solving skills - Attention to detail and accuracy - Analytical skills

Preferred Qualifications

- Ability to work in a fast-paced environment - Experience working with computer systems and software - Knowledge of Aetna plans, tools, and resources - Ability to work independently and as part of a team - Strong communication and interpersonal skills

Work Environment and Company Culture

At arenaflex, we're committed to fostering a workplace where every colleague feels valued and that they belong. Our teams reflect the customers, patients, members, and communities we serve, and we're dedicated to creating a culture that's inclusive, diverse, and supportive. We offer a comprehensive and competitive mix of pay and benefits, investing in the physical, emotional, and financial wellness of our colleagues and their families.

Compensation and Benefits

- Competitive wages, with a typical pay range of $17.00 - $25.65 per hour - Comprehensive benefits package, including: - Affordable medical plan options - 401(k) plan with matching company contributions - Employee stock purchase plan - No-cost programs for all colleagues, including: - Wellness screenings - Tobacco cessation and weight management programs - Confidential counseling and financial coaching - Benefit solutions that address the different needs and preferences of our colleagues, including: - Paid time off - Flexible work schedules - Family leave - Dependent care resources - Colleague assistance programs - Tuition assistance - Retiree medical access - Many other benefits depending on eligibility

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to investing in our colleagues' growth and development. We offer a range of training and development programs, including: - On-the-job training and mentorship - Leadership development programs - Professional certification programs - Continuing education opportunities - Career advancement opportunities

How to Apply

If you're passionate about transforming health care and want to join a team that's dedicated to making a difference, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about this role and to submit your application.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive, and we're dedicated to fostering a culture that values and respects all colleagues.

Application Deadline

The application window for this opening will close on [insert date]. We encourage you to apply early to ensure consideration for this exciting opportunity.

Contact Information

If you have any questions or would like to learn more about this role, please don't hesitate to contact us at [insert contact information]. We look forward to hearing from you! Apply for this job