Experienced Croatian-Speaking Customer Expert for Second-Hand Online Marketplace at arenaflex
Join our dynamic Customer Experts team at arenaflex and make a lasting impact by assisting consumers with their purchases on our top Second-Hand online Marketplace. As a key member of our team, you will play a vital role in fostering a positive customer experience, promoting sustainable living, and driving social impact. At arenaflex, we are committed to revolutionizing the way people shop and interact with our online marketplace. We believe in the power of conscious fashion and the importance of reducing waste in the fashion industry. As a Croatian-speaking Customer Expert, you will be part of a global team that shares our passion for sustainability and social responsibility.
About arenaflex
arenaflex is a leading online marketplace that connects consumers with a wide range of second-hand fashion items. Our platform is designed to make sustainable living accessible and convenient for everyone. With a strong focus on customer satisfaction, we strive to create a seamless shopping experience that meets the needs of our diverse customer base.
What You Will Do
As a Croatian-speaking Customer Expert, your primary responsibility will be to provide exceptional customer service to our clients. You will be the primary point of contact for customer requests, representing arenaflex and our commitment to sustainability. Your key responsibilities will include:
- Handling continuous communication via ticketing and chat with customers regarding incidents, issues, and questions
- Resolving common issues and answering questions self-reliantly based on tools, information, processes, and training provided by arenaflex
- Escalating issues to internal and external stakeholders, depending on issue type and severity and according to documented escalation procedures
What You Will Bring
To succeed in this role, you will need to possess the following skills and qualifications:
- Excellent Croatian reading and writing skills
- Good English reading and writing skills (B2 level)
- Strong interpersonal and communication skills
- Service-minded and empathetic, ability to independently support customers
- High proficiency using computers (typing, quickly navigating between various tools)
- Comfortable working for a global company and in an international work environment
- Proven ability to work effectively in a team environment
- Customer Service experience is preferred
What We Offer
At arenaflex, we believe in investing in our employees and providing them with the tools and support they need to succeed. As a Croatian-speaking Customer Expert, you can expect:
- Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you)
- Competitive monthly salary and 2 extra salaries per year
- Refer-A-Friend: Bring your friends and receive great bonuses!
- Health care benefits and numerous other discounts
- Full training by certified instructors
- Professional growth & development opportunities
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- The opportunity to work for a Great Place to Work-Certified Company
Work Environment and Company Culture
At arenaflex, we pride ourselves on creating a positive and inclusive work environment that fosters diversity, equality, and social responsibility. Our company culture is built on the values of empathy, teamwork, and innovation. As a Croatian-speaking Customer Expert, you will be part of a dynamic team that is passionate about making a difference in the world.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees and providing them with the tools and support they need to succeed. As a Croatian-speaking Customer Expert, you can expect:
- Opportunities for professional growth and development
- Access to training and development programs
- Mentorship and coaching from experienced colleagues
- Opportunities to take on new challenges and responsibilities
- A dynamic and supportive work environment that encourages innovation and creativity
Compensation, Perks, and Benefits
As a Croatian-speaking Customer Expert at arenaflex, you can expect:
- Competitive salary and benefits package
- Opportunities for bonuses and incentives
- Health care benefits and numerous other discounts
- Free online Greek language courses
- The opportunity to work for a Great Place to Work-Certified Company
Conclusion
If you are passionate about sustainable living, customer service, and making a positive impact in the world, we invite you to join our team at arenaflex. As a Croatian-speaking Customer Expert, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to a global movement that is changing the way people shop and interact with our online marketplace. Don't miss this opportunity to advance your career and work for a multinational company that is committed to sustainability and social responsibility. Apply now to join our team at arenaflex and become a part of our mission to revolutionize the way people shop and interact with our online marketplace. Apply Job! Apply for this job