Experienced Customer Service and Logistics Specialist – West Chicago Area

Join arenaflex, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. As a Customer Service and Logistics Specialist, you will play a vital role in ensuring a positive customer experience and strengthening customer relationships through professional, timely, and accurate order processing. You will partner with Sales, Product Management, Accounting, and Operations to ensure all customers' expectations are met and exceeded.

About arenaflex

arenaflex is a dynamic and innovative company that has been a driving force in the construction industry for decades. With a strong commitment to quality, customer satisfaction, and employee development, we strive to create a work environment that fosters growth, collaboration, and excellence. Our team is passionate about delivering exceptional products and services that meet the evolving needs of our customers. If you are a motivated and customer-focused individual who is eager to join a forward-thinking organization, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service and Logistics Specialist, your primary responsibilities will include:

• Processing customer orders with accuracy and timeliness, ensuring that all orders are entered correctly and shipped on time.
• Resolving credit hold issues with customers, accounting department, and sales team to ensure seamless order processing.
• Scanning order documents into the optical storage system and applying barcodes to documents for efficient tracking and management.
• Coordinating with customers and the shipping department to optimize freight costs and resolve delivery issues.
• Processing Service-Related Complaints (SRC) and ensuring complete resolution to maintain customer satisfaction.
• Managing customer returns in accordance with standard procedures to minimize delays and ensure efficient order fulfillment.
• Adhering to all policies, procedures, and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company.

What's in it for you

As a valued member of our team, you can expect a competitive compensation package, including:

• A competitive hourly wage ranging from $20.00 to $23.00 per hour, depending on your experience and qualifications.
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
• 17 Days of paid, sick, and vacation time annually (days are prorated in year one).
• 401K retirement with up to 6% matching program.
• Excellent dental, vision programs, flex spending accounts, employer-paid life insurance, and free tele-med physician services.
• Various other company employee-centric perks initiatives, including tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.

Qualifications

To be successful in this role, you will need:

• A high school diploma or the equivalent, plus a minimum of two years of related experience and/or training.
• Ability to work with a personal computer in a Windows environment.
• Proficiency in Word, Excel, Outlook, and PowerPoint.

Essential Skills and Competencies

To excel in this position, you will need:

• Excellent communication and interpersonal skills to build strong relationships with customers, sales team, and other stakeholders.
• Strong problem-solving and analytical skills to resolve complex issues and optimize order processing.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.
• Strong attention to detail and organizational skills to ensure accurate and timely order processing.
• Ability to adapt to changing circumstances and priorities.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service and Logistics Specialist, you will have opportunities to:

• Develop your skills and knowledge in customer service, logistics, and order processing.
• Collaborate with cross-functional teams to drive business results and improve customer satisfaction.
• Participate in training programs and workshops to enhance your skills and stay up-to-date with industry trends.
• Take on new challenges and responsibilities as you grow and develop in your career.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive work environment that values diversity, equity, and inclusion. We strive to create a workplace that is welcoming, supportive, and empowering for all employees. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction
• Continuous learning and development
• Respect and inclusivity

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, regardless of their background, culture, or identity.

How to Apply

If you are a motivated and customer-focused individual who is eager to join a forward-thinking organization, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job