Director/Sr. Director, Strategy & Customer Success, arenaflex for Business
Unlock the Future of Work with arenaflex
Join arenaflex for Business, a pioneering force in revolutionizing the way companies approach employee benefits and experiences. As a Director/Sr. Director, Strategy & Customer Success, you will be at the forefront of shaping the future of work, leveraging the arenaflex platform to deliver unparalleled selection, quality, and customer service to businesses worldwide.
About the Team
arenaflex for Business is a dynamic, customer-obsessed, and fast-paced team that thrives on innovation and collaboration. We're on a mission to become the premier benefits partner for executives, employees, and administrators globally, harnessing the power of the arenaflex platform to drive growth, improve service levels, and enhance customer satisfaction. Our entrepreneurial spirit, combined with a passion for delivering exceptional experiences, makes us an exciting and challenging place to work.
About the Role
We're seeking an experienced leader to own Strategy and Customer Success for arenaflex for Business. As a key member of our leadership team, you will define the vision, set the strategy, and lead execution for our end-to-end customer experience. Your responsibilities will include:
- Strategize: Develop and implement a comprehensive strategy for arenaflex to win the business audience, identifying and quantifying growth levers, setting goals for cross-functional teams, and managing operating cadences to drive accountability and maximize learnings.
- Build: Transform our Customer Success capability, designing and building the right organization, processes, and programs to maximize the value that each client gets out of partnering with arenaflex. Partner with tech teams to build products that improve the customer experience and unlock larger addressable audiences.
- Scale: Partner with Sales, tech, and centralized teams to improve the efficiency of our client-facing processes through automation and systemization. Develop systems for capturing feedback and building it into Product, Operations, and GTM.
- Collaborate: Lead a highly cross-functional team to drive growth by partnering with engineering, product, design, sales, operations, finance, and marketing. Help the team navigate conflicting priorities and set a clear path forward to achieve a mutually beneficial outcome.
- Lead: Manage, develop, and continue to build a high-performing team.
We're Excited About You Because
* You're a Problem-Solver: You start with a clear understanding of the customer's needs and measure success based on how well we deliver on those needs. You're excited to solve problems in innovative ways and resist "this is how it's always been done" thinking.
- You're a Strategic Thinker: You're equally comfortable operating at 10,000 feet and the lowest level of detail. You don't hesitate to get in the weeds and work at the most basic level of detail, but you're just as comfortable thinking long-term and inspiring a team.
- You're Unafraid of Ambiguity: You don't need a playbook. You dive into difficult problems and come up with a plan. Rapid change and learning is exciting to you.
- You're Analytical: You let data win arguments. You are an analytical thinker, able to leverage data and analytics to answer complex business questions and create a compelling narrative.
- You're Relentless: You do what it takes to win, no matter what. You are comfortable with ambiguity and embrace the challenge of having multiple paths forward and no right answer.
- You Have a Proven Track Record: You have 15+ years of experience and have scaled a business or function. You've succeeded in high-performance cultures (in tech, operations, strategy, consulting, finance, or a related experience), led teams to achieve audacious goals, and successfully scaled a business. Experience leading Customer Success is ideal.
- You're a Team Builder: You have 10+ years of team management experience and a proven track record of building, developing, and inspiring diverse teams who deliver results.
About arenaflex
At arenaflex, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate to make impactful decisions that display empathy for our range of users – from Dashers to merchant partners to consumers. We're a technology and logistics company that started with door-to-door delivery, and we're looking for team members who can help us go from a company that's known for delivering food to a company that people turn to for any and all goods.
arenaflex Culture
arenaflex is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks, including:
- Comprehensive Benefits Package: We offer a range of benefits, including premium healthcare, a 401(k) plan with an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays.
- Equity Grants: In addition to base salary, the compensation package for this role includes opportunities for equity grants.
- Diversity and Inclusion: We're committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Compensation
The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.
- California Pay Range: $190,000 - $350,000 USD
- New York Pay Range: $200,000 - $350,000 USD
Apply Now
If you're a strategic thinker, a problem-solver, and a team builder, we want to hear from you. Join arenaflex for Business and be part of a team that's shaping the future of work. Apply now and take the first step towards unlocking the future of work with arenaflex. Apply Job! Apply for this job