Experienced Customer Service Specialist – Retail Sales and Customer Experience

At arenaflex, we're not just changing the way people buy and sell cars – we're changing the way they experience the process. As a Customer Service Specialist, you'll be at the forefront of this revolution, providing an iconic experience for our customers and helping us maintain our position as the nation's largest retailer of used cars.

About arenaflex

arenaflex disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become a leader in the industry, with a strong presence across the nation. Our commitment to customer satisfaction, employee growth, and community involvement has earned us recognition as one of the FORTUNE 100 Best Companies to Work For.

The Role

As a Customer Service Specialist, you'll be responsible for guiding customers through every step of their arenaflex journey, from sale to appraisal, test drives, and financing applications. You'll work closely with teams across the organization to ensure a seamless and positive experience for every customer. Your exceptional communication skills, confidence, and ability to build strong relationships will be essential in making this happen.

Key Responsibilities

* Provide exceptional customer service by guiding customers every step of the way, from sale to appraisal, test drives, and arranging financing applications

• Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
• Check in and receive vehicles that are shipped to arenaflex; complete the daily scanning and reconciliation of vehicle inventory
• Perform cosmetic inspections and ensure that all vehicles meet arenaflex Quality Standards
• Perform various administrative duties, including, but not limited to:

+ Printing daily reports + Maintaining transaction paperwork + Contacting finance companies regarding customer contracts + Obtaining requirement information regarding registration and/or titling + Auditing completed paperwork + Cash/payment management

• Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing

Purpose of the Role

This is a high-energy retail sales environment where you'll work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You'll manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders. We work and learn as a team, and the prospects are bright for professionals who aspire to become mentors, managers, and business leaders.

Qualifications and Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate exceptional communication skills
• Display confidence in self, the product, and arenaflex
• Ability to build and maintain strong relationships
• Demonstrate strong team behaviors including integrity, respect, inclusion, fairness, and fun
• Balance the needs of the customer and the business when making decisions
• Seek to fully understand and meet customer needs
• Create win-win solutions to customer issues
• Get work done well, on time, and follow the right process
• Drive work processes and pay close attention to detail
• Perform multiple duties in a high-energy, fast-paced working environment
• Read, interpret, and transcribe data in order to maintain accurate records
• Lift objects that weigh as much as 25 lbs.

Education and/or Experience

* High School Diploma, or equivalent

• Sales and customer service experience, in an area such as retail, preferred
• Valid Driver's License
• Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred

Work Environment and Company Culture

As an arenaflex associate, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. Our work environment is fast-paced, but we prioritize work-life balance and offer opportunities for growth and development. We're committed to diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our associates' growth and development. We offer a range of training programs, mentorship opportunities, and career advancement paths to help you achieve your goals. Whether you're interested in sales, leadership, or a specific skill, we'll provide you with the tools and support you need to succeed.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, bonuses, and benefits. We also offer a range of perks, including:

• Comprehensive health insurance
• 401(k) matching program
• Paid time off and holidays
• Employee discounts on arenaflex products and services
• Opportunities for professional development and growth

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our application process. Apply Now! Apply for this job