Experienced Customer Experience Concierge – Delivering Exceptional Service at arenaflex Centurion Lounge

At arenaflex, we're committed to providing the world's best customer experience every day. As a Customer Experience Concierge at our Centurion Lounge in Charlotte Douglas International Airport, you'll be the face of arenaflex to our valued Card Members, acting as an ambassador of the brand. We're seeking a highly skilled and motivated individual who shares our passion for delivering extraordinary service to our best Card Members in a customer-facing environment. Join arenaflex and be part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At arenaflex, you'll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company's success.

About arenaflex

arenaflex is a global leader in the financial services industry, providing innovative payment and travel solutions to individuals and businesses around the world. Our commitment to customer satisfaction and loyalty has earned us a reputation as a trusted and respected brand. As a Customer Experience Concierge at our Centurion Lounge, you'll be part of a team that's dedicated to delivering exceptional service and creating memorable experiences for our Card Members.

Job Description

As a Customer Experience Concierge at our Centurion Lounge, you'll be responsible for delivering superior service to Card Members visiting the lounge. You'll be the first point of contact for our customers, welcoming them and providing access to the lounge. You'll also be accountable for taking ownership of the customer's experience from beginning to end, creating innovative ways to resolve customers' issues or concerns, and making loyal enthusiasts out of our Card Members.

Key Responsibilities:

* Welcome and provide access to Card Members upon arrival at reception

• Be accountable and take ownership of the customer's experience from beginning to end
• Create innovative ways to resolve customers' issues or concerns to win their brand loyalty
• Employ the Customer First philosophy in meeting customers' needs and expectations
• Provide concierge and lifestyle recommendations
• Provide travel consultation and minimal reservation assistance
• Accommodate needs of our Card Members by partnering with our food and beverage lounge partners

Lounge Hours of Operation:

* Monday - Sunday: 05:30 AM - 10:30 PM

• Hours are subject to change due to business need

Qualifications:

* A successful candidate will possess the following qualifications: + Minimum of 1-year recent experience servicing premium customers + Airline, lounge, or travel industry experience preferred, including reservation experience + Passion for servicing customers with proactive solutions + Exceptional communication skills, delighting the customer with every single interaction + The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received + Must exhibit the utmost professionalism and maintain a positive attitude in all interactions + The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment + Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do + Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment + Ability to utilize and switch from multiple technology platforms with ease + Adapt to an ever-changing environment and being resilient + Ability to work flexible shifts, including nights, weekends, and holidays + Light to moderate lifting may be required for certain job tasks

Compensation and Benefits:

* Salary Range: $20.00 to $22.12 hourly + bonus + benefits

• The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors
• We back our colleagues and their loved ones with benefits and programs that support their holistic well-being
• Benefits include:

+ Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities

Work Environment and Company Culture:

* As a Customer Experience Concierge at our Centurion Lounge, you'll be part of a fast-paced and dynamic team environment

• You'll have the opportunity to work with a diverse group of colleagues from around the world
• We prioritize our colleagues' well-being and offer a range of benefits and programs to support their physical, financial, and mental health
• We're committed to creating a culture of inclusivity and respect, where everyone feels seen, heard, and valued

How to Apply:

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our commitment to customer satisfaction. Apply for this job