Experienced Full Stack Document Management Senior Engineer – Customer Communication (REMOTE)
At arenaflex, we're revolutionizing the way we approach document management and customer communication. As a key member of our Document Management/Customer Communication Team, you'll play a vital role in driving our insurance business transformation and co-creating a culture of psychological safety and continuous improvement. If you're passionate about delivering high-quality technology products and services in a hyper-growth environment, we want to hear from you!
About arenaflex
arenaflex is a leading insurance company that's been helping our customers navigate life's twists and turns for over 75 years. We're committed to protecting people when they need it most and constantly evolving to stay ahead of their needs. Our mission is to provide innovative solutions that exceed our customers' expectations and enable our collective success. We're an iconic brand that thrives on innovation, collaboration, and a bias for action.
About the Role
As a Senior Engineer on our Document Management/Customer Communication Team, you'll work across the organization to provide strategic document solutions for both internal and external customers. You'll collaborate with business and product partners to create, maintain, and assign insurance-related documents across all states in which we do business. Your expertise will be essential in driving our transition from a traditional IT model to a tech organization with engineering excellence as its mission.
Key Responsibilities
- Document Management: Use document management tools to create and maintain arenaflex's enterprise document library, ensuring that our customers receive accurate and up-to-date information. - Collaboration: Coordinate and collaborate with product managers, engineering team members, and product teams to solve complex problems and deliver high-quality technology products and services. - Data Analysis: Monitor data platform performance, analyze metrics, and iterate on features to optimize user experience and business outcomes. - Business Initiatives: Manage business initiatives across functional teams through the entire product lifecycle, ensuring that our customers receive the best possible experience. - Engineering Excellence: Consistently share best practices and improve processes within and across teams, driving engineering excellence and innovation. - On-Call Support: Provide on-call support for Production systems, servers, and applications, ensuring that our customers receive uninterrupted service.
Qualifications
- Enterprise Document Solutions: Proficient with enterprise document solutions (preferably Smart Communications and OpenText products). - Content Development: Demonstrated ability to perform high-level content development for CCM tools. - Programming Languages: Proficient in one or more programming languages such as Java, .NET, or Python. - Orchestration Services: Understanding of orchestration services. - Analysis and Estimation: Ability to analyze and estimate at a high level. - Fast-Paced Environment: Ability to excel in a fast-paced, startup-like environment. - Communication Skills: Strong oral and written communication skills. - Problem-Solving Skills: Strong problem-solving skills. - Document Management Tools: Understanding of document management tools, DevOps, and product/software development lifecycle. - Experience: 2+ years of enterprise document development, 2+ years of experience with architecture/design of complex document platforms, and 2+ years of experience with AWS, Azure, or another cloud service. - Education: Bachelor's Degree in Information Technology or related field, or equivalent experience.
Essential Skills and Competencies
- Adaptability: Ability to adapt to changing priorities and deadlines. - Collaboration: Strong collaboration and communication skills. - Problem-Solving: Strong problem-solving and analytical skills. - Innovation: Ability to think creatively and drive innovation. - Leadership: Ability to lead and motivate teams. - Continuous Learning: Commitment to continuous learning and professional development.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of learning benefits, including: - Personalized Development Programs: Created with your career and potential in mind. - Industry-Leading Training: Access to industry-leading training and certification assistance. - Career Mentorship and Coaching: Supportive leaders at all levels who are committed to your success. - Continuous Learning: Opportunities for continuous learning and professional development.
Work Environment and Company Culture
At arenaflex, we're proud of our inclusive culture of shared success, rooted in integrity, a bias for action, and a winning mindset. We value different perspectives and have a culture of caring, inclusion, and belonging. Our teams are led by dynamic, multi-faceted leaders who are driven by performance excellence and unified under a shared purpose.
Compensation, Perks, and Benefits
We offer a comprehensive Total Rewards program that includes: - Market-Competitive Compensation: Competitive salary and bonus structure. - 401K Savings Plan: Vested from day one with a 6% match. - Performance and Recognition-Based Incentives: Opportunities for performance-based bonuses and recognition. - Tuition Assistance: Support for continuing education and professional development. - Mental Healthcare: Access to mental healthcare services. - Fertility and Adoption Assistance: Support for fertility and adoption-related expenses. - Remote Work Opportunities: In-office and remote work options, including our signature GEICO Flex program.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to providing a fair and equal employment opportunity for all associates and job applicants, regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information.
How to Apply
If you're passionate about delivering high-quality technology products and services in a hyper-growth environment, we want to hear from you! Apply now to join our Document Management/Customer Communication Team as a Senior Engineer. Apply Job! Apply for this job