Experienced Retail Loss Prevention Customer Service Associate II – Off-Price Retail Store Security and Customer Experience

At arenaflex, we're passionate about creating a workplace where our team members can grow, learn, and thrive. As a Fortune 100 company and the world's leading off-price retailer, we're committed to fostering a culture of diversity, collaboration, and innovation. Our vibrant team is dedicated to delivering exceptional customer experiences, and we're looking for talented individuals like you to join our family.

About arenaflex

arenaflex is a global leader in the off-price retail industry, operating a portfolio of brands that includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. With a presence in four global Home Offices, Distribution Centers, and Retail Stores, we offer a unique opportunity for career growth and development. Our commitment to innovation, customer satisfaction, and employee engagement has earned us a reputation as a top employer in the retail industry.

Job Description

We're seeking an Experienced Retail Loss Prevention Customer Service Associate II to join our team at arenaflex. As a key member of our Loss Prevention team, you'll play a critical role in maintaining a safe and secure shopping environment for our customers. You'll also provide exceptional customer service, support store teams, and contribute to the growth of your career.

Key Responsibilities:

* Maintain a proper and professional stance in the designated area at the front of the store, acting as a visual deterrent to prevent potential loss/dishonesty

• Review and understand the Store Emergency Response Guide to ensure preparedness in critical situations
• Wear a complete arenaflex-approved uniform, including a Body Worn Camera, to enhance store security and customer safety
• Greet customers appropriately, demonstrating courtesy and respect, and establish a positive rapport with store teams and Loss Prevention
• Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio
• Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management
• Perform a closing safety sweep of the store with a member of management to ensure a secure environment
• Adhere to all arenaflex policies and procedures, including documentation of required incidents in AIIM Case Management
• Perform other duties as assigned by store management or Loss Prevention

Who We're Looking For:

* Strong verbal and written communication skills, with the ability to effectively interact with customers, store teams, and Loss Prevention

• Sound decision-making skills, with the ability to take initiative and perform well independently
• Prioritizes/organizes workload and manages time effectively, with a focus on delivering exceptional customer service
• Ability to stand for long periods of time, with a strong commitment to maintaining a safe and secure shopping environment
• 0-2 years retail or security experience, with a passion for customer service and Loss Prevention

Benefits and Perks:

* Competitive salary, with a starting pay range of $13.30 to $18.60 per hour

• Comprehensive benefits package, including:

+ Associate discount + EAP + Smoking cessation + Bereavement + 401(k) Associate contributions + Child care & cell phone discounts + Pet & legal insurance + Credit union + Referral bonuses

• Opportunities for career growth and development, with a focus on employee engagement and satisfaction
• A supportive work environment, with a commitment to diversity, equity, and inclusion
• A range of employee recognition and reward programs, including scholarship programs and adoption assistance

Why Join arenaflex?

* We're a Fortune 100 company, with a global presence and a reputation for innovation and customer satisfaction

• We offer a unique opportunity for career growth and development, with a focus on employee engagement and satisfaction
• We're committed to diversity, equity, and inclusion, with a supportive work environment that values and respects all employees
• We offer a comprehensive benefits package, with a range of perks and rewards to support your well-being and success
• We're a leader in the off-price retail industry, with a portfolio of brands that includes TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx

How to Apply:

If you're passionate about customer service, Loss Prevention, and career growth, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about our company culture, benefits, and career opportunities. You can also apply directly through our website, using the link below: Apply Job! We look forward to welcoming you to our arenaflex family! Apply for this job