Experienced Specialty Testing Customer Service Support Representative – Work from Home Opportunity

At arenaflex, we're dedicated to delivering exceptional patient care and support through our Specialty Testing team. As a Customer Service Support Representative, you'll play a vital role in providing assistance to patients and clients, helping them navigate the complexities of health insurance coverage, cost, and payment options. If you're passionate about delivering top-notch customer service and have a knack for problem-solving, we encourage you to apply for this exciting work-from-home opportunity.

About arenaflex

arenaflex is a leading healthcare company that's committed to advancing patient care and improving lives. Our Specialty Testing team is at the forefront of this mission, providing critical support services to patients and healthcare professionals. As a work-from-home Customer Service Support Representative, you'll be part of a dynamic team that's dedicated to making a difference in the lives of our patients.

Key Responsibilities

As a Customer Service Support Representative, you'll be responsible for:

• Handling high call volumes (averaging ~75 calls per day) from patients, doctor's offices, and private insurance carriers
• Researching and communicating complex information in a clear and concise manner
• Navigating and working in multiple systems and websites simultaneously
• Providing assistance to prospective clients and patients regarding insurance coverage, financial responsibilities, and billing
• Receiving and processing credit card payments over the phone, adhering to PCI compliance protocols
• Initiating payment plans for patients with outstanding balances
• Documenting telephone conversations clearly and accurately in the respective systems
• Updating and maintaining records in the billing system, including reviewing accounts, payment collections, and case notes
• Maintaining patient confidentiality and adhering to HIPAA guidelines and regulations
• Assisting with other duties as assigned

Qualifications

To be successful in this role, you'll need:

• A high school diploma (Associate degree or higher is a plus)
• 1-3 years of applicable experience in customer service, healthcare, or a related field
• Healthcare experience is a must
• Knowledge of professional medical billing and collection practices is preferred
• Ability to interpret and apply understanding of insurance explanation of benefits (EOB)
• Working knowledge of prior authorization is a plus
• Experience with Laboratory Billing and Laboratory Information System (LIS) is desired
• XIFIN experience is preferred
• Medicare/Medicaid billing experience is preferred
• Knowledge of CPT and ICD10 codes is highly preferred
• Previous customer service experience handling high call volumes is preferred
• Excellent verbal and written communication skills
• Ability to follow established program protocols and procedures
• Computer proficiency in MS Windows, MS Office, and database experience
• Must be organized and detail-oriented
• Ability to review large amounts of data for accuracy
• Bilingual in English and Spanish is highly desirable

Work Environment and Schedule

As a work-from-home Customer Service Support Representative, you'll have the flexibility to work from the comfort of your own home. Our standard business hours are Monday-Friday, 7:30am-4:00pm PST / 8:30am-5:00pm MDT / 9:30am-6:00pm CDT / 10:30am-7:00pm EDT.

Technical Requirements

To ensure a seamless work experience, you'll need:

• A reliable internet connection with a speed of at least 50 megabytes per second
• A computer with MS Windows and MS Office installed
• A headset or speakerphone for clear communication
• A quiet and dedicated workspace

Compensation and Benefits

As a valued member of our team, you'll enjoy:

• A competitive salary range of $15.50-$19.00 or state/local minimum wage, if higher
• Comprehensive benefits, including medical, dental, vision, life, STD/LTD, 401(k), paid time off (PTO) or flexible time off (FTO), tuition reimbursement, and employee stock purchase plan (for employees regularly scheduled to work 20 or more hours per week)
• Opportunities for career growth and professional development

Application and Selection Process

If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we encourage you to apply for this exciting work-from-home opportunity. Please submit your application by [Application Window Closes: 5/9/2025]. Our team will review all applications and select the most qualified candidates for an interview.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity employer. We strive for inclusion and belonging in the workforce and do not tolerate harassment or discrimination of any kind. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic.

Accessibility and Accommodations

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