Experienced Customer Insights Specialist – Consumer Insights, Advanced Analytics, and Innovation

At arenaflex, we're on a mission to deliver the most complete understanding of consumer buying behavior and reveal new pathways to growth. As a Customer Insights Specialist, you'll play a crucial role in achieving our planned revenue, profitability, and customer satisfaction goals. If you're passionate about Consumer Insights, Advanced Analytics, and Innovation, and have a strong desire to drive business growth, we want to hear from you.

Job Scope:

As a Customer Insights Specialist at arenaflex, you'll be responsible for supporting new and existing clients in the field of Consumer Insights, Advanced Analytics, and Innovation. You'll proactively search for new clients and opportunities on the market, and work closely with our local Account Development team to understand client needs and priorities. Your primary objective will be to achieve sales targets by successfully assessing client needs and offering solutions that meet their requirements.

Key Responsibilities:

* Independently sell Consumer Insights services, as well as Analytics and Innovation solutions, to achieve sales targets.

• Partner with local Account Development teams to understand client needs and priorities, and develop joint business plans.
• Scope projects responsibly to meet sales targets, ensuring feasibility by partnering with Solution experts, Customer Success, and Operations teams.
• Engage with clients to secure customer satisfaction by answering their concerns and questions, and through on-site and off-site client consultancy work.
• Build arenaflex's portfolio awareness within and outside the organization by presenting at conferences, clients, and internal events.
• Execute business plans and proactively search for opportunities on the market, making suggestions for improvement and gathering client requirements from commercial teams.
• Participate in the preparation of sales plans and budgets for respective markets, manage pipeline, and provide weekly input for forecasting sales.
• Continuously work on further professional development and adoption of technical knowledge related to arenaflex tools and services.
• Use arenaflex processes and tools to provide proactive and integrated analysis for customers, make recommendations, and proposals.
• Collaborate with other departments within arenaflex.

Role Requirements:

* Bachelor's degree in economics, behavioral sciences, statistics, or a related area.

• Strong communication skills, with excellent verbal and written skills.
• Strong analytical, statistical, and logical skills, with exceptional ability for market and category analysis.
• Excellent presentation skills, with intellectual curiosity and persistence to find answers to questions.
• Ability to autonomously manage simultaneous projects in a fast-paced business environment, with a strong sense of urgency and accountability to drive client outcomes.
• Fluency in Romanian and English, with the ability to work collaboratively with internal and external teams.
• Competent negotiator with good influencing skills.

Preferred Qualifications:

* Previous experience in Consumer Insights (sales or consulting).

• Broad industry knowledge (FMCG, Banking, Telekom).
• Accuracy and attention to detail.

What We Offer:

* Work in an international, multicultural environment.

• Private medical coverage.
• Hybrid working module.
• Meal Tickets/monthly.
• Easter and Christmas vouchers and vacation vouchers/tickets.
• Internal recognition program.
• Volunteer time off.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning.
• Employee-Assistance-Program (EAP).

About arenaflex:

arenaflex is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, arenaflex combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—arenaflex delivers the Full View. arenaflex is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

Our Commitment to Diversity, Equity, and Inclusion:

arenaflex is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

How to Apply:

If you're passionate about Consumer Insights, Advanced Analytics, and Innovation, and have a strong desire to drive business growth, we want to hear from you. Apply now to join our team at arenaflex and be part of our mission to deliver the most complete understanding of consumer buying behavior and reveal new pathways to growth. Apply Job! Apply for this job