Experienced Customer Service Representative – Data Entry and Return Claims Processing

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch support to our valued retailers and drivers. As a key member of our team, you'll play a vital role in ensuring seamless return claims processing, exceptional customer service, and efficient data entry management. If you're a detail-oriented, customer-focused individual with excellent communication skills, we want to hear from you!

About arenaflex

arenaflex is a dynamic and innovative company that's revolutionizing the way we interact with our customers and partners. Our commitment to excellence, customer satisfaction, and employee growth has earned us a reputation as a leader in our industry. We're passionate about creating a work environment that's inclusive, supportive, and empowering, where our team members can thrive and reach their full potential.

Job Summary

We're seeking an experienced Customer Service Representative to join our team in a full-time capacity. As a key member of our customer service and data entry team, you'll be responsible for processing return claims accurately and efficiently, providing exceptional customer service, and maintaining process integrity. If you're a motivated, detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Processing return claims accurately and efficiently, meeting or exceeding handling goal metrics
• Maintaining process integrity by inputting Data Entry ID and customer Account Number, followed by the customer's specific return claim amount by title, by day
• Monitoring system acceptance/rejection of claims and comparing Return Form to system account data
• Identifying and resolving customer exceptions and/or reason-codes exceptions, noting discrepancies on Return Forms as required
• Escalating high-volume discrepancies and barcode issues to supervisor
• Cross-training to handle inbound/outbound customer service inquiries, including coordinating issue resolution between customers, drivers (independent contractors), NDA Sales reps or personnel
• Performing weekly review of retailer invoices/collection status for assigned routes, and completing all necessary follow-up, including order changes, billing disputes, delivery and collection issues, and other required communications with route drivers and retailers
• Making outbound calls to follow-up on account issues; service changes; new product roll-outs; holiday closings; etc., as directed by Management
• Performing data entry related to maintenance of accounts in arenaflex's Customer Information System
• Maintaining company files of bills, return forms, and other documents deemed necessary by Management
• Providing backup support to other departments as needed
• Complying with all safety and employment policies, including attendance, and the responsibilities outlined in the arenaflex Employee Handbook and Safety Manual

Essential Qualifications and Experience

To be successful in this role, you'll need:

• 1-3 years of similar experience in customer service, data entry, or a related field
• Excellent communication and organizational skills, with the ability to multitask and work efficiently
• Good phone, math, and problem-solving skills
• Ability to work flexible shifts based on the volume of weekly returns
• Ability to quickly learn company-specific computer applications and telephone system
• Excellent communication skills, with fluency in English; plus, Spanish or additional languages, preferred

Preferred Qualifications and Experience

While not required, the following qualifications and experience would be an asset:

• Previous experience in a customer-facing role, with a focus on return claims processing and customer service
• Experience working with computer applications and telephone systems
• Ability to work in a fast-paced environment with multiple priorities and deadlines
• Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions

Work Environment and Company Culture

As a member of the arenaflex team, you'll enjoy a dynamic and supportive work environment that's inclusive, empowering, and committed to employee growth and development. Our company culture values:

• Collaboration and teamwork
• Innovation and creativity
• Customer satisfaction and loyalty
• Employee well-being and happiness
• Continuous learning and professional development

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $16.50 per hour
• Expected hours: 33 per week
• Schedule: Day shift, Monday to Friday
• Work location: In-person

We also offer a range of benefits, including:

• Comprehensive health and dental insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply

If you're a motivated, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [arenaflex's contact information]. We can't wait to hear from you! Apply for this job