Experienced Full Stack Senior Customer Success Manager – Premium Beauty & Strategic Account Services
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and drive business growth. As a Premium Beauty Senior Customer Success Manager, you'll play a critical role in shaping the future of our Strategic Account Services (SAS) organization. You'll be responsible for driving business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards.
About arenaflex
arenaflex is a leading e-commerce company that's committed to providing an exceptional customer experience. We're passionate about helping our Sellers succeed on the Amazon Store, and we're looking for talented individuals like you to join our team. As a Premium Beauty Senior Customer Success Manager, you'll have the opportunity to work with a diverse range of Sellers, from small businesses to large corporations, and help them achieve their goals on the Amazon Store.
Key Responsibilities
As a Premium Beauty Senior Customer Success Manager, you'll be responsible for driving Seller business growth by providing customized insights and recommendations, educating Sellers regarding relevant tools, products, and services, and delivering a positive experience with our program. Your key responsibilities will include:
- Business Growth: Identify, action, and/or provide advice on how to improve business input metrics that drive growth and improve end customer experience. Analyze data and trends to identify, action, and/or influence long-term opportunities for your assigned portfolio of Sellers.
- Seller Relationship Management: Build effective working relationships with your Sellers; be a trusted advisor and a business advocate. Deliver timely, accurate, and professional operational support to all Sellers in your portfolio within a specified SLA.
- Program Process Excellence: Act as a thought leader in defining success criteria and understand business needs of Sellers in an ever-changing business environment. Improve team efficiency and optimize previously defined processes. Manage initiatives, deliver critical solutions, improvements, and mechanisms by working independently across teams.
Essential Qualifications
* 4 years of professional experience in the Beauty industry with Buying, Merchandising, Planning, and/or relevant experience within Customer Success, Account Management, Management Consulting, and/or relevant experience in negotiating, nurturing, and growing customer relationships.
- Bachelor's degree or equivalent.
- Demonstrated success identifying business opportunities for clients and increasing adoption and utilization of company products.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Ability to digest and manipulate large data sets by use of pivot tables, lookups, and compound formulas.
- Analytical problem-solving ability. Uses data analysis, reporting, and forecasting to guide business decisions.
Preferred Qualifications
* Experience in E-Commerce, Corporate Retail, Consulting, and/or B2B.
- Communication and presentation skills.
- Effective territory/account management.
- Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
- Self-Starter: Demonstrated ability to work in a fast-paced environment where continuous innovation is desired and ambiguity is the norm.
What We Offer
* Competitive base pay ranging from $72,000/year in our lowest geographic market up to $154,000/year in our highest geographic market.
- Total compensation package, including equity, sign-on payments, and other forms of compensation.
- Full range of medical, financial, and/or other benefits.
- Opportunity to work with a diverse range of Sellers and help them achieve their goals on the Amazon Store.
- Collaborative and dynamic work environment.
- Professional development opportunities to help you grow in your career.
How to Apply
If you're passionate about driving business growth and delivering exceptional customer experiences, we want to hear from you! Apply now to become a Premium Beauty Senior Customer Success Manager at arenaflex.
Equal Opportunity Employer
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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