Experienced Chat Support Associate – Veterinary Community Engagement and Support

Join our growing team at arenaflex, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy. arenaflex's eCommerce and mobile platforms enable veterinary practices to compare and buy from all of their vendors in one place. Our community of more than 17,000 veterinary hospitals employs tens of thousands of veterinarians, and delivers care to many millions of animals every year across all 50 states. We’re a growing team on a mission to modernize the $50B+ animal health industry. Simply put, arenaflex helps veterinary organizations spend more time giving care, and less time shopping and comparing across vendors to supply their practices. arenaflex is a Y Combinator and venture-backed growth stage company with notable investors in Silicon Valley and NYC. We're looking for exceptionally talented and passionate people to join our growing team.

About arenaflex

arenaflex is a cutting-edge technology company dedicated to revolutionizing the animal health industry. Our innovative platform empowers veterinary professionals to make informed purchasing decisions, streamlining their supply ordering processes and enabling them to focus on what matters most – providing exceptional care to their patients. With a strong commitment to customer satisfaction and a passion for innovation, we're shaping the future of veterinary care.

About the Position

The Chat Support Associate plays a vital role in engaging with our vibrant community of veterinary professionals, providing exceptional support and guidance to help them navigate our platform. This role requires a proactive, self-starting individual who thrives in a fast-paced, team environment. As a key member of our support team, you will be responsible for delivering a positive and delightful day-to-day experience for every user leveraging the platform for their supply ordering needs.

Key Responsibilities

- Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner - Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner - Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more - Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools - Work with vendor and industry partners to streamline communication and alerts between systems - Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

- 1 year of relevant, customer-facing work experience - 2 Year Associate's Degree or 4 Year College Degree - Excellent written and verbal communication skills - Experience in chat support preferred - Patience and compassion when handling difficult situations - Ability to adapt quickly and manage many concurrent responsibilities - A strong desire to learn and help our customers succeed - A positive attitude and one-for-all team mentality and excellent collaboration skills - Tech/start-up work experience is a plus but not required

Preferred Qualifications

- Knowledge of intercom and/or experience with other chat platforms - Experience working in a fast-paced, dynamic environment - Strong problem-solving skills and ability to think critically - Excellent time management and organizational skills - Ability to work effectively in a remote environment

Skills and Competencies

- Excellent communication and interpersonal skills - Ability to work effectively in a team environment - Strong problem-solving and analytical skills - Ability to adapt quickly to changing priorities and deadlines - Strong attention to detail and organizational skills - Ability to work effectively in a remote environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. We offer a range of training and development opportunities, including: - Regular training sessions and workshops - Mentorship programs - Opportunities for professional growth and advancement - Access to industry-leading tools and technologies - A culture of continuous learning and improvement

Work Environment and Company Culture

arenaflex is a remote-friendly company, offering the flexibility to work from anywhere in the USA. Our team is passionate, collaborative, and dedicated to making a positive impact on the animal health industry. We're committed to creating a diverse and inclusive workplace, where everyone feels valued and supported.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including: - 100% remote work environment - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At-home office setup - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits. This salary range is a good faith estimate of what arenaflex may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience.

How to Apply

If you're passionate about making a difference in the animal health industry and have the skills and qualifications we're looking for, we encourage you to apply. Please submit your application through arenaflex's Careers Page. The application deadline is accepted on an ongoing basis.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.

Scam Alert

We want to ensure that you're well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here's what you need to know: - Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you're interested in. Stay on the lookout! - Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don't let scammers catch you off guard! - It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! - Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! - If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Apply for this job