Customer Service & E-Commerce Supervisor – Full Time at arenaflex

At arenaflex, we're dedicated to nourishing people and the planet. As a Customer Service & E-Commerce Supervisor, you'll play a vital role in supporting our Customer Service & E-Commerce programs, driving safety, quality, and excellence in our stores. If you're passionate about delivering outstanding customer experiences, leading high-performing teams, and promoting a positive work environment, we want to hear from you.

About arenaflex

arenaflex is a leading company that's committed to providing the highest quality products and services to our customers. We're passionate about creating a positive impact on the environment and our communities. Our company culture is built on a foundation of core values, leadership principles, and a commitment to excellence. We're always looking for talented individuals who share our vision and are eager to join our team.

Job Responsibilities

As a Customer Service & E-Commerce Supervisor at arenaflex, you'll be responsible for leading our Customer Service & E-Commerce programs, ensuring that our customers receive an exceptional experience. Your key responsibilities will include:

• Delivering outstanding customer experiences and holding all Team Members accountable for delivering exceptional customer service
• Establishing clear expectations for balancing in-store customer service and completing online orders
• Monitoring in-store and online customer flow, assigning customer service-related and online order completion tasks to balance the needs of all customers
• Seeking awareness of relevant competitors and industry trends
• Ensuring an effective and efficient response to customer questions, requests, and/or concerns
• Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
• Fostering and encouraging a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintaining Team Member safety and security standards
• Ensuring compliance with relevant regulatory rules and standards
• Developing, coaching, mentoring, and motivating Team Members in a manner that sustains a high-performing Team and minimizes turnover
• Maintaining cleanliness of workspaces, including staging areas and coolers
• Maintaining security of equipment, such as MSRs, phones, and currency counters
• Proactively identifying process improvement opportunities
• Consistently communicating and modeling arenaflex core values, leadership principles, and supporting goals

Job Skills

To succeed in this role, you'll need to possess the following skills:

• Ability to perform task management, balancing dynamic customer flows
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

Qualifications

To be considered for this role, you'll need to have:

• 12+ months of retail experience

Physical Requirements/Working Conditions

This role requires:

• Ability to lift 50 lbs
• In an 8-hour workday: standing/walking 6-8 hours
• Hand use: Single grasping, fine manipulation, pushing, and pulling
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures 90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly wage range: $17.00 - $23.60
• Whole Benefits, which may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off, and access to other benefit programs
• Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person's date of hire

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We provide a fair and equal employment opportunity for all Team Members and candidates, regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. We hire and promote individuals solely based on qualifications for the position to be filled and business needs.

How to Apply

If you're passionate about delivering exceptional customer experiences, leading high-performing teams, and promoting a positive work environment, we want to hear from you. Apply now to join our team at arenaflex! Apply Job! Apply for this job