Experienced Administrative Assistant / Customer Service Representative – HVAC Industry Support
At arenaflex, we're not just a leading provider of plumbing, heating, and air conditioning services – we're a team of dedicated professionals who are passionate about delivering exceptional customer experiences and making a real difference in our community. As an Administrative Assistant/Customer Service Representative, you'll play a vital role in supporting our team and helping us maintain our reputation for excellence.
About arenaflex
arenaflex is an award-winning, BBB-accredited company that has been serving the Newburgh, NY area for years. We pride ourselves on our commitment to transparency, honesty, and customer satisfaction. Our team of experts is dedicated to providing top-notch plumbing, heating, and air conditioning services that meet the unique needs of each and every customer. We believe that our employees are our most valuable asset, and we're committed to providing them with the training, support, and resources they need to succeed.
Job Summary
We're seeking an experienced Administrative Assistant/Customer Service Representative to join our team. As a key member of our support staff, you'll be responsible for providing exceptional customer service, handling administrative tasks, and working closely with our team to ensure that our customers receive the best possible experience. If you're a motivated, customer-focused individual with excellent communication skills and a strong work ethic, we want to hear from you!
Key Responsibilities
As an Administrative Assistant/Customer Service Representative, you'll be responsible for:
- Providing exceptional customer service to our clients, both in-person and over the phone
- Handling administrative tasks, including data entry, filing, and record-keeping
- Assisting with permits, accounting, and rebates
- Interacting with vendors and building strong relationships with them
- Helping to resolve customer complaints and concerns in a timely and professional manner
- Maintaining accurate and up-to-date records and reports
- Participating in regular development programs to enhance your skills and knowledge
Essential Qualifications
To be successful in this role, you'll need:
- 1-2 years of experience in an administrative or customer service role
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to work well under pressure and meet deadlines
- Basic computer skills, including Microsoft Office and Google Suite
- High school diploma or equivalent required; associate's or bachelor's degree preferred
Preferred Qualifications
While not required, the following qualifications would be a plus:
- Experience in the HVAC industry or a related field
- Knowledge of plumbing, heating, and air conditioning systems
- Certification in customer service or a related field
- Bilingual or multilingual skills
Skills and Competencies
To succeed in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills
- Strong attention to detail and organizational skills
- Ability to work well under pressure and meet deadlines
- Basic computer skills, including Microsoft Office and Google Suite
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As an Administrative Assistant/Customer Service Representative, you'll have access to:
- Regular development programs and training sessions to enhance your skills and knowledge
- Opportunities for advancement and career growth within the company
- A supportive and collaborative work environment that encourages open communication and teamwork
- A comprehensive benefits package, including medical, dental, vision, and 401(k) plans
- Paid time off and holidays
- Reimbursements and bonuses for outstanding performance
Work Environment and Company Culture
At arenaflex, we pride ourselves on our positive and supportive company culture. Our team is made up of dedicated professionals who are passionate about delivering exceptional customer experiences and making a real difference in our community. We believe that our employees are our most valuable asset, and we're committed to providing them with the training, support, and resources they need to succeed.
Compensation and Benefits
As an Administrative Assistant/Customer Service Representative, you'll receive a competitive hourly wage of $18-$22/hour, depending on your qualifications and experience. You'll also be eligible for a comprehensive benefits package, including medical, dental, vision, and 401(k) plans.
How to Apply
If you're a motivated, customer-focused individual with excellent communication skills and a strong work ethic, we want to hear from you! To apply, please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to meet our next team member!
Location
arenaflex is located at 12550. We're easily accessible by car or public transportation, and we offer a safe and welcoming work environment.
Apply Now
Ready to join our team and start making a difference in our community? Apply now by submitting your resume and a cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job