Experienced Remote Hospital Customer Service Collector – Healthcare Billing and Financial Services

At arenaflex, we're revolutionizing the healthcare industry with cutting-edge technology and innovative solutions. As a recently established managed service provider, we're rapidly expanding our team of 500 talented professionals to support our exciting journey. We're seeking a skilled and compassionate Customer Service Collector to join our remote team and make a meaningful impact in the lives of patients, families, and healthcare providers.

About arenaflex

arenaflex is a dynamic and growing company, owned by two industry leaders focused on innovation in rural and community health. We're committed to delivering exceptional service and support to our clients, and we're building a culture that values people, collaboration, and innovation. If you're a motivated and customer-focused professional looking for a new challenge, we'd love to hear from you.

Job Summary

As a Customer Service Collector at arenaflex, you'll play a critical role in ensuring the timely and efficient collection of outstanding patient balances from guarantors, while providing exceptional customer service to patients, families, and healthcare providers. This role involves assisting with patient inquiries, resolving billing issues, and maintaining accurate records of financial transactions within a hospital healthcare call center setting.

Key Responsibilities

*

Guarantor Collection:

+ Contact patients/guarantors by phone, mail, or email to request payment for outstanding balances. + Set up payment plans or settlements for outstanding accounts, working with patients and their families to ensure affordability and adherence to agreements. + Review patient accounts for accuracy, identify discrepancies, and resolve billing issues. + Escalate unresolved issues to the appropriate department or supervisor.

Customer Service:

+ Serve as the primary point of contact for patient/guarantor inquiries regarding billing, insurance, and financial matters. + Provide clear and accurate explanations of charges, insurance coverage, and payment options. + Address and resolve patient complaints or concerns related to billing and payments in a professional and empathetic manner. + Provide guidance and support to patients navigating insurance coverage, payment options, and financial assistance programs.

Billing and Documentation:

+ Maintain detailed, accurate, and up-to-date records of all interactions and payments in the patient accounting financial system. + Ensure compliance with health system policies, federal regulations, and patient privacy standards (HIPAA).

Collaboration:

+ Collaborate with other departments such as Billing and Patient Access teams to resolve complex cases. + Work closely with the Patient Access team to ensure correct patient information and resolve outstanding claims.

Compliance and Training:

+ Stay informed about changes in healthcare billing regulations, insurance policies, and financial assistance programs. + Participate in ongoing training to ensure consistent and up-to-date knowledge of billing practices and financial assistance programs.

Qualifications

* Strong organizational skills and attention to detail.

• High level of accountability and adherence to performance metrics.
• Strong communication skills, both written and verbal, with the ability to interact with diverse populations in a professional and empathetic manner.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Proficient in using billing and customer service software and healthcare management systems.
• Knowledge of medical billing, insurance, and payment processes.
• Ability to remain calm and professional under pressure.
• Understanding of HIPAA regulations and patient confidentiality.
• Strong problem-solving and negotiation skills.
• Ability to handle difficult conversations with patience and empathy.

Requirements

* Education: High School Diploma or GED required; Associate’s Degree or billing/coding certification preferred.

• Experience:

+ Associate’s Degree with 5 years of billing experience in an acute healthcare environment; or + High School Diploma with 7 years of billing experience in an acute healthcare environment.

• Epic Experience: Preferred but not mandatory.
• Physical Requirements: Ability to sit or stand for extended periods, and perform repetitive hand and finger motions.

What We Offer

* Competitive salary and benefits package.

• Opportunity to work with a dynamic and growing company.
• Collaborative and supportive team environment.
• Ongoing training and professional development opportunities.
• Flexible remote work arrangements.
• Recognition and rewards for outstanding performance.

How to Apply

If you're a motivated and customer-focused professional looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About arenaflex Connected Health Solutions

arenaflex is a dynamic and growing company, owned by two industry leaders focused on innovation in rural and community health. We're committed to delivering exceptional service and support to our clients, and we're building a culture that values people, collaboration, and innovation. If you're a motivated and customer-focused professional looking for a new challenge, we'd love to hear from you. Apply Job! Apply for this job