Experienced Customer Service Representative (FT) Remote - Kentucky

At arenaflex, we're revolutionizing afterschool education by bridging the gap between high schoolers and successful college students. As a Customer Service Representative, you'll be the face of our company, interacting with staff, students, and parents to provide exceptional support and guidance. If you're a self-starter with a passion for education and a knack for building relationships, we want to hear from you.

About arenaflex

arenaflex is a college prep institution that's changing the game by making education enjoyable and accessible. Our mission is to prepare middle and high school students for standardized tests like the ACT and SAT, while also providing college counseling to help them navigate the university application process. We believe that students are more than just a test score, and that's why we focus on developing their academic careers and helping them build a strong foundation in each subject.

Job Description

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Acting as the primary point of contact between staff, students, and parents, providing exceptional support and guidance
• Handling all incoming calls, including new client inquiries, existing client concerns, and taking messages
• Developing and maintaining relationships with existing clients to ensure their needs are met and exceeded
• Reporting any issues or concerns to Directors, including staff, client, vendor, and subcontractor matters
• Developing, implementing, and perfecting office systems and procedures to ensure efficiency and effectiveness
• Reading and responding to all work-related emails in a timely and professional manner
• Answering phone calls and directing callers to the appropriate contact
• Maintaining and managing company calendars, appointments, and client schedules
• Scheduling appointments for Directors and ensuring that all schedules are up-to-date
• Organizing and composing office correspondence, documents, and reports
• Supporting sales and production efforts by providing administrative support
• Posting company-related content on social media platforms to engage with our audience
• Sending communication, such as thank-you notes and referral gifts, to clients and partners
• Reviewing upcoming daily and weekly schedules with Directors to ensure alignment and coordination
• Participating in staff meetings as needed to stay informed and contribute to team discussions
• Ensuring that the company's public image is consistent and in line with our branding
• Providing marketing assistance to support our outreach and engagement efforts

Skill Qualifications

To succeed in this role, you'll need to possess:

• Excellent organizational and time management skills to prioritize tasks and meet deadlines
• A self-starter mentality, with the ability to work independently with minimal supervision
• A positive attitude and a willingness to learn and grow with our company
• The ability to work well under pressure and multitask in a fast-paced environment
• Strong communication and interpersonal skills, with the ability to interact with clients and staff in a customer-centric manner
• Good written and spoken communication skills, with the ability to compose clear and concise emails and reports
• A professional demeanor, with excellent business etiquette and follow-up procedures
• Attention to detail and the ability to prioritize tasks to meet deadlines
• Tact and discretion when dealing with confidential information
• A calm and professional manner, even in challenging situations

Education Qualifications

To be considered for this role, you'll need to have a Bachelor's Degree or higher.

Equipment Qualifications

You'll need to have:

• A computer with at least Windows 10 or Catalina MacOS
• A video camera for virtual meetings and interactions
• High-speed internet (above 20mb/s) for reliable connectivity
• A quiet home working space with a clean background for video calls and meetings

Benefits

As a valued member of our team, you'll enjoy:

• Paid time off to relax and recharge
• Sick days to take care of your health and well-being
• Vacation days to explore and enjoy new experiences

Salary

The salary for this role is $17.00 to $20.00 per hour, depending on your education, experience, and skill level.

Interview Materials Needed

To apply for this role, please submit:

• A cover letter outlining your experience and qualifications
• A resume highlighting your skills and achievements
• Three professional references for our review

Join the arenaflex Team

If you're a motivated and enthusiastic individual with a passion for education and customer service, we want to hear from you. Apply now to become a part of our dynamic team and help us revolutionize afterschool education! Apply for this job