Experienced HR Customer Service Specialist – Judicial Branch Support

As a key member of the arenaflex Judicial Branch Human Resources team, the Experienced HR Customer Service Specialist will play a vital role in providing exceptional support to employees, management, and the public. This dynamic individual will be responsible for delivering top-notch customer service, maintaining accurate records, and ensuring the smooth operation of the HR department.

About arenaflex

arenaflex is a leading organization in the Judicial Branch of Arizona in Maricopa County, dedicated to providing a safe, fair, and impartial forum for resolving disputes. Our mission is to enhance access to our services, provide innovative, evidence-based practices, and ensure the public's trust and confidence in the Judicial Branch. We value fairness, respect, integrity, innovation, and safety, and we're committed to creating a culture that embodies these principles.

Job Summary

The Experienced HR Customer Service Specialist will be responsible for providing exceptional customer service, maintaining accurate records, and supporting the HR department in various administrative tasks. This role requires a self-motivated individual with excellent attention to detail, strong communication skills, and the ability to multitask consistently throughout the workday.

Key Responsibilities

* Greet customers with a warm and professional demeanor, ensuring a welcoming experience

• Answer telephone and provide accurate information and assistance
• Maintain employee records ensuring accuracy and confidentiality
• Maintain office organization, including filing and record-keeping of employment records and office supplies
• Supports the HR department in distributing communications organization-wide
• Performs data entry in HR systems and spreadsheets
• Completes employment verifications
• Collect mail and fingerprint cards, sort and distribute, along with any deliveries, to the appropriate recipients
• Processes name changes for current employees
• Manages the inventory of policy packets and hard-copy documents used for onboarding appointments
• Coordinates to ensure the current version of mandatory posters are posted at all locations
• Coordinates multilingual requests, including the testing process and the differential compensation
• Completes special projects as assigned

Qualifications

* High school diploma or GED

• Two (2) years of work experience performing office, clerical, or administrative duties in an office environment
• OR
• Combined Education and Experience Qualifications: A combination of post-secondary education and work-related experience may substitute on a year-for-year basis
• One (1) year or more of customer service in a legal or large corporate environment (Preferred)

Knowledge, Skills, and Abilities

* Knowledge of: + Customer service principles + Office practices, procedures, and processes + Microsoft Office Suite, e.g., Outlook, Excel, Word, and PowerPoint

• Skill in:

+ Operating various office equipment and machines + Communicating effectively; both verbally and in writing + Using critical thinking skills to perform work functions accurately and professionally

• Ability to:

+ Plan, organize, and maintain workflow + Work independently and/or as part of a team + Exercise discretion in handling and working with sensitive and/or confidential information + Establish and maintain effective working relationships + Use effective time management skills to handle multiple tasks at one time + Excel in a high volume and time-sensitive work environment + Problem-solve a variety of situations

Working Conditions

While performing the duties of this job, the employee may need to communicate clearly, perceive details of objects that are close by, and maintain various physical positions for extended periods, such as sitting, standing, walking, or bending. The job may involve using hands for tasks such as typing, handling objects, as well as reaching with hands and arms. Occasionally, the employee may be required to move or lift objects weighing up to 20 pounds.

Benefits and Compensation

arenaflex offers a competitive salary range of $19.75 - $29.00, with the expected entry pay range for this position based on experience and equity within the Judicial Branch being $20.21 to $22.06. We also offer a comprehensive benefits package, including:

• Generous paid time off
• Paid sick leave
• 10 paid holidays
• Affordable medical, dental, and vision insurance
• State-sponsored retirement pension plans
• Employee assistance program
• Wellness incentives
• Life insurance
• Disability
• Group legal plan
• Pet insurance
• Public Service Loan Forgiveness (PSLF) Program eligibility

Career Growth Opportunities and Learning Benefits

arenaflex is committed to providing opportunities for growth and development. As an Experienced HR Customer Service Specialist, you will have the chance to:

• Develop your skills and knowledge in customer service, HR, and administrative tasks
• Work with a talented team of professionals who are passionate about delivering exceptional service
• Participate in training and development programs to enhance your skills and career prospects
• Take on new challenges and responsibilities as you grow and develop in your role

Work Environment and Company Culture

arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. We strive to create a work environment that is welcoming, respectful, and supportive of all employees. As an Experienced HR Customer Service Specialist, you will be part of a team that is dedicated to delivering exceptional service and making a positive impact in the community.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an EEO/ADA Reasonable Accommodation Employer and is committed to providing equal employment opportunities to all applicants and employees. We welcome applications from diverse candidates and are committed to creating a workplace that is inclusive and respectful of all employees. Apply for this job