Retail Baker (Customer Service) – Join arenaflex's Dynamic Team

At arenaflex, we're passionate about crafting the finest artisanal bread and pastries that bring people together. As a renowned bakery, we're dedicated to delivering exceptional products while fostering a culture of efficiency, creativity, and excellence. We're seeking full-time and part-time customer-facing Retail Bakers to join our team and help us achieve our mission.

About arenaflex

arenaflex is a grassroots sourdough bakery in the heart of downtown Mesa, Arizona. We're committed to quality and innovation, and our team is passionate about creating a positive customer experience. Our bakery is a hub for community engagement, and we're looking for like-minded individuals to join our team.

Job Summary

We're seeking Retail Bakers who are passionate about providing exceptional customer service, maintaining a clean and organized facility, and promoting sales through education and product knowledge. As a Retail Baker, you'll work closely with teammates and staff at all levels of the organization to ensure seamless operations and exceptional customer experiences.

Key Responsibilities

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Customer Service

+ Adhere to aesthetically pleasing product display standards to entice customers to make purchases + Greet every customer in an authentically friendly, proactive, and welcoming manner + Educate customers on all arenaflex products, our mission, and the benefits of sourdough + Actively build relationships with clientele to encourage repeat business and maintain a positive reputation for arenaflex in the community + Promote ways to find, use, and store arenaflex products + Package orders and handle ready-to-eat product with respect and adherence to food safety standards + Craft quality made-to-order coffee and tea beverages for customers + Maintain cleanliness and order of customer areas, restock and face retail fridges, and fill displays + Enter daily inventory for online orders by 7am + Operate a Point of Sale and handle cash with maximum accuracy + Close cash register and customer service areas according to company standards and perform end-of-day reporting + Wash all dishes, sanitize all customer areas and counters, sweep and mop floors + Prepare leftovers and manage community donations at end-of-day closing + Promptly report issues to management or leadership

Light Bakery Production (Baking)

+ Operate commercial ovens and bake primarily pizza and cookies according to set timelines and baking parameters + Top, decorate, and prepare pastries for customer display + Monitor items for quality control and report any issues to management + Process, prepare, and label food service products for customer consumption in accordance with food safety standards + Work in an organized fashion with an emphasis on time and task management + Consider needs of and prepare for next shift success + Organize products for daily transfer and accurately complete transfer logs + Wash all dishes, sanitize all production counters, sweep and mop floors + Uphold cleanliness of production areas and perform facility and equipment maintenance routines

Qualifications

* Comprehensive understanding of and passion for sourdough a plus

• Must produce a valid ID and food handling certification
• Must show 2 years of verifiable customer service and cash handling experience
• Must be good multi-tasker, time manager, and team player
• Work weekends and stay until all tasks are completed
• Ability to maintain a friendly attitude and push towards positive conflict resolution even when dealing with disgruntled customers
• Position may require safely operating lift gates on box trucks on occasion (training to be provided as needed)
• Should be able to lift 50 lbs without complication
• Must be able to stand for the entirety of a shift, up to 8 hours

Our Ideal Candidate

* A versatile team player

• Energetic and friendly
• Ready for challenges
• Punctual and reliable
• Accepting of change and feedback
• Organized and efficient

Available Shifts and Compensation

We have available shifts all days of the week. Compensation is $15.00 - $16.00/hour.

Benefits and Perks

* Health, Dental, and Vision Insurance

• Voluntary Life and Accident Insurance
• PTO and Sick Time for FTE
• Opportunities for growth and career development
• Competitive compensation package

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced environment that values teamwork, creativity, and customer satisfaction. Our team is passionate about delivering exceptional products and experiences, and we're looking for like-minded individuals to join our team.

How to Apply

If you're passionate about customer service, baking, and creating a positive customer experience, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by visiting our bakery in person.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that values diversity, equity, and inclusion. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock, and hiring tools. Apply for this job