Experienced Call Center Customer Service Representative - Sales (Hybrid) at arenaflex

Job Summary:

Join arenaflex, a global leader in communications and technology, as a Call Center Customer Service Representative - Sales (Hybrid) and become the voice of our company. As a member of our team, you'll redefine customer service, creating meaningful connections with each customer and introducing the latest technology, services, and offers to help our customers stay connected to what matters most. This hybrid role offers a unique blend of in-center and remote work, providing flexibility and work-life balance. If you're passionate about delivering exceptional customer experiences, driving sales, and fostering loyalty, we invite you to apply for this exciting opportunity.

About arenaflex:

arenaflex is a pioneer in making connections, and we've been innovating since Alexander Graham Bell invented the telephone and founded our company nearly 150 years ago. We help bring families, communities, and businesses together with the products and services they need to thrive every day. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, arenaflex creates connections that change the world.

Job Responsibilities:

As a Call Center Customer Service Representative - Sales (Hybrid), you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your day-to-day will include:

• Handling customer interactions (calls, chats, emails) in a fast-paced environment
• Accurately resolving issues related to service, billing, payments, and collections
• Explaining bills and product features clearly
• Troubleshooting basic problems and seeking higher support if needed
• Building customer confidence and loyalty by resolving issues
• Supporting various customer inquiries, including technical issues
• Working a flexible 40-hour per week schedule, which may include nights, weekends, and overtime
• Paid training

What We're Looking For:

* Unwavering Customer Focus: You're passionate about delivering exceptional customer experiences and creating meaningful connections with each customer.

• Strong Work Ethic: You're a team player who is committed to achieving sales goals and driving customer satisfaction.
• Adaptability: You're flexible and able to work in a fast-paced environment with changing priorities.
• Problem-Solving Skills: You're able to troubleshoot basic problems and seek higher support if needed.
• Attention to Details: You're meticulous and able to accurately resolve issues related to service, billing, payments, and collections.

Perks and Benefits:

As a member of our team, you'll enjoy amazing perks and benefits, including:

• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements:

To ensure a seamless WFH experience, you'll need:

• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs)
• An established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• arenaflex will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.)
• You'll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities:

As a Call Center Customer Service Representative - Sales (Hybrid) at arenaflex, you'll have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a career at arenaflex, the possibilities are limitless. You'll have the opportunity to:

• Develop your skills and expertise in customer service, sales, and technology
• Take on new challenges and responsibilities as you grow in your career
• Collaborate with a talented team of professionals who are passionate about making connections and changing the world

Equal Employment Opportunity:

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees. We do not discriminate on the basis of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

How to Apply:

If you're ready to take the lead as the voice of arenaflex, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Weekly Hours:

40

Time Type:

Regular

Location:

Richardson, Texas

Note:

arenaflex is a fair chance employer and does not initiate a background check until an offer is made. Apply for this job