Helpdesk / Remote Support Engineers
This job is with Encode, Inc a fully owned subsidiary of Lancesoft Role Purpose: Provide Tier 1/2 remote support for user issues, resolving incidents efficiently, and ensuring business continuity for hybrid/remote users. Key Responsibilities: •Respond to and resolve service requests and incidents submitted via the ITSM/ticketing system. •Troubleshoot user issues across endpoint, network, O365, and basic security incidents. •Provide remote support, password resets, software installs/updates, and guidance. •Maintain clear service records, follow escalation and resolution protocols. •Collaborate with onsite staff as needed. Requirements: •2+ years in IT helpdesk or desktop support roles. •Proficiency in Microsoft 365, Windows troubleshooting, and remote support tools. •Strong written and verbal communication, and customer service attitude. •Experience supporting hybrid/remote organizations preferred. Remote Skills: Computer Security, Customer Support/Service, Desktop Administration, Help Desk, IT Service Management (ITSM), Identify Issues, Maintenance Services, Microsoft Windows System Administration, Presentation/Verbal Skills, Record Keeping, Resolve Customer Issues, Software Administration, Software Installation, Technical Support, Writing Skills About the Company: Lancesoft We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status. Company Size: 2,000 to 2,499 employees Industry: Staffing/Employment Agencies Founded: 2000 Website: http://www.lancesoft.com/ Apply tot his job Apply To this Job