Experienced Order Processing and Data Entry Specialist – Customer Service Support

At arenaflex, we are dedicated to delivering exceptional customer service and support to our valued clients. As a key member of our customer service team, we are seeking an experienced Order Processing and Data Entry Specialist to join our dynamic and growing organization. If you are a detail-oriented and organized individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services to various industries. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the industry. We are proud of our diverse and inclusive work environment, where employees are encouraged to grow and develop their skills. Our company culture values teamwork, innovation, and continuous improvement, and we are looking for like-minded individuals to join our team.

Job Summary

As an Order Processing and Data Entry Specialist, you will play a critical role in supporting our customer service team by processing orders, managing customer requests, and maintaining accurate records. You will interact with internal and external customers, sales representatives, and other stakeholders to ensure seamless order processing and delivery. If you have a strong background in customer service, data entry, and order processing, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.

• Process orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinate and perform activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receive customer requests and prepare documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Update databases with the status of returned materials issues and accounts for returns inventory.
• Record and report the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensure service information is accessible by sorting and filing documents/forms.
• Handle requests for additional company materials.
• Maintain records of returns, schedule changes, product enhancements or changes, and product pricing, and resolve return credit problems.
• Coordinate and perform activities associated with the transfer of consigned material.
• Coordinate and perform activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

* Direct customer support experience, including administrative experience.

• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent, 1-3 years of related experience.

Preferred Qualifications

* Experience working in a fast-paced customer service environment.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Experience with data entry software and systems.

Skills and Competencies

* Strong customer service skills, with the ability to interact with internal and external customers in a professional and courteous manner.

• Excellent communication and interpersonal skills, with the ability to work effectively with sales representatives, customers, and other stakeholders.
• Strong analytical and problem-solving skills, with the ability to troubleshoot and resolve customer issues.
• Ability to work independently and as part of a team, with a strong attention to detail and organizational skills.
• Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs to help you advance your career and achieve your goals. Our employees have access to:

• Ongoing training and development programs to enhance their skills and knowledge.
• Opportunities for career advancement and professional growth.
• A supportive and inclusive work environment that values diversity and inclusion.
• A comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off.

Work Environment and Company Culture

arenaflex is a dynamic and growing organization that values teamwork, innovation, and continuous improvement. Our company culture is built on the principles of respect, integrity, and customer satisfaction. We are committed to creating a work environment that is inclusive, supportive, and empowering for all employees.

• Our office is located in a convenient and accessible location, with easy access to public transportation.
• We offer a range of amenities and services to support the well-being and productivity of our employees, including a fitness center, on-site parking, and a cafeteria.
• Our employees have access to a range of benefits and perks, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

Compensation and Benefits

arenaflex offers a competitive compensation package that includes:

• Hourly rate: $25.00 - $28.00 per hour.
• Comprehensive benefits package that includes medical, dental, and vision coverage, as well as 401(k) matching and paid time off.
• Opportunities for career advancement and professional growth.
• A supportive and inclusive work environment that values diversity and inclusion.

How to Apply

If you are a motivated and organized individual with a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Apply Now Apply for this job