Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're dedicated to delivering exceptional customer experiences and providing top-notch services to our clients. As an Experienced Retail Customer Service Associate, you'll play a vital role in driving our mission forward by delivering outstanding customer service, showcasing our products and services, and contributing to the growth and success of our retail store.

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team of experts is passionate about helping businesses succeed, and we're committed to delivering exceptional customer experiences. With a strong focus on quality, innovation, and customer satisfaction, we're constantly looking for talented individuals to join our team and help us achieve our goals.

Job Summary

As an Experienced Retail Customer Service Associate, you'll be responsible for delivering exceptional customer service, showcasing our products and services, and contributing to the growth and success of our retail store. You'll work closely with customers to understand their needs, provide solutions, and ensure that they receive the best possible experience. You'll also be responsible for operating and maintaining a wide variety of equipment, managing the production queue and output, and completing assigned tasks based on priority.

Key Responsibilities

* Deliver exceptional customer service by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

• Provide customer expertise in printing, signs and graphics, and shipping product lines and recommend appropriate arenaflex products and services
• Take complex customer orders using order systems and provide accurate pricing information
• Assemble parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Set up and operate printing, binding, and other related equipment using customer supplied original media and documents
• Maintain a safe, clean, and orderly retail store
• Process financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Stay current on retail store merchandising materials and ensure proper display of all retail area product and signage
• Take preemptive action to prevent errors and waste
• Complete required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Follow arenaflex standard operating procedures as well as adhere to legal, HR, safety, customer service, and security policies and procedures

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Previous experience in a retail or customer service environment

• Knowledge of printing, signs and graphics, and shipping product lines
• Experience with operating and maintaining a wide variety of equipment
• Ability to work in a fast-paced environment and under substantial pressure
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

Work Environment and Company Culture

As an Experienced Retail Customer Service Associate at arenaflex, you'll be working in a fast-paced retail environment with a team of passionate and dedicated professionals. You'll have the opportunity to work with a wide range of customers, from individuals to businesses, and help them achieve their goals. Our company culture is built on a foundation of quality, innovation, and customer satisfaction, and we're committed to providing a positive and supportive work environment for all our team members.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our team members, and we offer a range of opportunities for career advancement and professional development. As an Experienced Retail Customer Service Associate, you'll have the opportunity to learn new skills, take on new challenges, and advance your career in a dynamic and supportive environment. We also offer a range of benefits, including:

• Competitive salary and benefits package
• Opportunities for career advancement and professional development
• Comprehensive training and development programs
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career advancement and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Fair Chance Hiring

arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. Apply for this job