Experienced Senior Customer Service Representative – Driving Customer Satisfaction and Business Growth at arenaflex

Location:

Maryland Heights, MO

Job Type:

Full-time

About arenaflex:

arenaflex is a leading provider of innovative materials and technologies, serving a diverse range of industries and customers across the United States. With over a dozen locations nationwide, we offer a broad portfolio of products and services that make a difference in people's lives. From everyday consumer products to life-saving applications, our materials are used in a wide range of products, including single-serve yogurt containers, refrigerator interiors, fighter jet canopies, and bullet-resistant windows. At arenaflex, we pride ourselves on our fast-paced and dynamic work environment, where employees have the opportunity to grow and develop their skills in a company that values success and innovation.

Job Summary:

We are seeking an experienced Senior Customer Service Representative to join our team at arenaflex. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our assigned customer accounts, responding to and managing customer requests, orders, concerns, and complaints. You will work closely with internal teams, including sales, production planning, logistics, and technical services, to ensure seamless communication and resolution of customer issues. If you are a customer-focused professional with a passion for delivering outstanding service and driving business growth, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Provide customer-focused service to assigned accounts, responding to and managing customer requests, orders, concerns, and complaints.

• Respond to and manage customer orders from order entry to delivery and invoicing, ensuring timely and accurate administration of sales orders, customer complaints, material returns, and credits.
• Communicate effectively over the phone and electronically, using a variety of systems to enter and complete transactions.
• Understand customers' business operations and their needs, as well as our products and services from a technical perspective and those of competitors.
• May participate in or lead special projects/Lean Six Sigma initiatives, driving activities that ensure superior customer service.
• Key inside contact for specific customer/seller base, providing market or account intelligence gained through customer contact.
• Proactive communication with product supply reps and shipping department of any order changes customer initiates.
• Work with sellers and internal arenaflex team to reduce aged inventory.

Requirements:

* High School Diploma or GED.

• 10+ years of experience in Customer Service, with a strong background in sales, order management, customer service, and account management.
• Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and external customers.
• Strong problem-solving and analytical skills, with the ability to think critically and make sound judgments.
• Proficiency in a variety of systems, including order management and customer relationship management software.
• Ability to work independently and as part of a team, with a strong focus on customer satisfaction and business growth.

Benefits:

* Competitive salary and incentive programs.

• Comprehensive benefits package, including medical, dental, and vision coverage, company-paid life and long-term disability programs, flexible spending accounts, and a 401(k) plan with a strong matching program.
• 120 hours of paid time off (pro-rated based on hire date) and 11 paid holidays.
• Opportunity to work in a fast-paced and dynamic environment, with a company that values innovation and customer satisfaction.

Work Environment and Culture:

arenaflex is an equal employment opportunity employer, committed to creating a diverse and inclusive work environment. We offer a range of benefits and programs to support the well-being and growth of our employees, including flexible work arrangements, professional development opportunities, and a comprehensive benefits package. Our company culture is built on a foundation of innovation, collaboration, and customer satisfaction, with a strong focus on teamwork and mutual respect.

How to Apply:

If you are a motivated and customer-focused professional with a passion for delivering outstanding service and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you!

Equal Employment Opportunity:

arenaflex provides equal employment opportunity to all qualified applicants, regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. We will use E-Verify to ensure employment eligibility of newly hired employees where required. Apply for this job