Experienced Learning Associate – Virtual Training Facilitator for arenaflex Customer Channels Performance Solutions

Are you a passionate and experienced learning professional seeking a challenging role that combines the convenience of working from home with the opportunity to make a meaningful impact on customer experiences? Look no further than this exciting opportunity to join arenaflex's Customer Channels Performance Solutions team as a Learning Associate – Virtual Training Facilitator. As a Learning Associate – Virtual Training Facilitator, you will play a critical role in delivering high-quality, engaging, and effective learning experiences to arenaflex customers. You will work closely with our team to design, develop, and deliver virtual training programs that meet the needs of our customers and drive business results. This is an excellent opportunity to leverage your expertise in adult learning, instructional design, and facilitation to make a real difference in the lives of our customers.

About arenaflex

arenaflex is a leading provider of innovative financial solutions and services. Our mission is to empower individuals and families to achieve financial freedom and stability. We are committed to delivering exceptional customer experiences through our products, services, and people. Our team is passionate about making a positive impact on our customers' lives, and we are seeking like-minded professionals to join our team.

Key Responsibilities

As a Learning Associate – Virtual Training Facilitator, you will be responsible for:

• Facilitating virtual training sessions for arenaflex customers, using a variety of tools and platforms to deliver engaging and effective learning experiences
• Designing and developing virtual training programs that meet the needs of our customers and drive business results
• Collaborating with our team to identify learning objectives, develop training content, and evaluate program effectiveness
• Managing challenging classroom situations, including performance management of the classroom experience
• Preparing for class in a well-managed way, following the Virtual Classroom Guide (class set-up, roster, communication, logistics, technology access, etc.)
• Integrating business strategy and priorities into delivery as appropriate
• Partnering with stakeholders to include compliance and other specialty projects
• Consulting with clients to understand needs and provide recommendations
• Staying current on team meeting materials & updates
• Completing administrative duties as needed (Class Folder Updates, Weekly Training Report Completion, System access request follow-up)
• Delivering coaching and feedback to learners
• Adapting to different learning styles and technological platforms

What We Value

At arenaflex, we value collaboration, kindness, and assurance. We believe that by working together, we can achieve great things and make a meaningful impact on our customers' lives. We are looking for professionals who share our values and are passionate about delivering exceptional customer experiences.

• Collaboration: We believe that collaboration is key to achieving our goals and delivering exceptional customer experiences. We work together as a team to identify learning objectives, develop training content, and evaluate program effectiveness.
• Kindness: We believe that kindness is essential to creating a positive and supportive work environment. We strive to be understanding, optimistic, and inclusive in all our interactions.
• Assurance: We believe that assurance is critical to building trust with our customers. We are committed to delivering high-quality, effective, and engaging learning experiences that meet the needs of our customers and drive business results.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma, GED, or equivalent certification
• At least 2 years of experience facilitating training
• At least 2 years of experience in Microsoft Office or Google Suite
• Strong communication and interpersonal skills
• Ability to adapt to different learning styles and technological platforms
• Strong analytical and problem-solving skills
• Ability to work independently and as part of a team

Preferred Qualifications

We are looking for professionals with:

• At least 2 years of experience using facilitator tools such as Zoom, Snag It, and virtual training tools
• At least 3 years of experience facilitating training
• Experience in instructional design and development
• Strong knowledge of adult learning principles and best practices
• Experience working with diverse populations and cultures

Work from Home Technology Requirements

To work from home, you will need:

• A secure home office environment that is free from background noise and distractions
• A reliable private internet connection that is not supplied via cellular data or hotspot
• A private network that is password protected, with ownership or line of sight to every device on the network
• Internet service provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test, and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Location Requirements

To work from home, you must live within 100 miles of one of the following zip codes:

• 23060 (Richmond, VA)
• 23320 (Chesapeake, VA)
• 33634 (Tampa, FL)
• 89144 (Las Vegas, NV)
• 75024 (Plano, TX)
• 19801 (Wilmington, DE)

Compensation and Benefits

arenaflex offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being. Our benefits package includes:

• Competitive salary range: $64,700 - $73,900
• Performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI)
• Comprehensive health insurance, including medical, dental, and vision coverage
• Financial benefits, including 401(k) matching and employee stock purchase plan
• Paid time off, including vacation, sick leave, and holidays
• Professional development opportunities, including training and education assistance
• A supportive and inclusive work environment that values diversity and inclusion

How to Apply

If you are a motivated and experienced learning professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law. arenaflex promotes a drug-free workplace and will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. Apply for this job