Experienced Technology Director - Assisted Selling & Customer Returns Experiences (Remote)

At arenaflex, we're revolutionizing the way people shop and interact with our brand. As a Technology Director in our Store Selling Systems team, you'll play a pivotal role in shaping the future of Assisted Selling (Order Up) and Customer Returns Experiences. If you're a strategic thinker with a passion for innovation and customer-centricity, we want to hear from you.

About arenaflex

arenaflex is a leading retail company that's dedicated to providing an exceptional shopping experience for our customers. We're committed to innovation, customer satisfaction, and employee growth. Our team is passionate about creating a culture that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're always looking for talented individuals who share our values.

Job Summary

As a Technology Director, you'll be responsible for leading the Assisted Selling and Customer Returns Experiences within our Store Selling Systems team. You'll collaborate with cross-functional teams to plan and execute enabling technology solutions that meet our business objectives. Your expertise will drive strategic alignment, customer satisfaction, and operational excellence.

Key Responsibilities

### Strategy & Planning (40%)

• Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
• Develop and execute strategic plans in support of key objectives in a timely and fiscally responsible manner
• Inform and drive strategic alignment and partnerships with functional and technical peers and leaders
• Connect the dots across multiple levels and related functions to understand the business holistically
• Evaluate research and market analysis, meets with third-party vendors, and maintains knowledge of industry innovations and technology platforms to inform strategy
• Establish and nurture strategic vendor relationships; influences vendors to align to domain, portfolio, and enterprise strategic objectives
• Drives growth for the business by applying technical and domain expertise to provide thought leadership and translate vision into action

### Delivery & Execution (40%)

• Defines and communicates value propositions, success metrics, and outcomes
• Documents, reviews, and ensures that all quality and change control standards are met
• Develops, plans, and implements sustainable, repeatable, and reliable processes; oversees process improvement
• Drives operational excellence to create internal customer satisfaction and meet operational metrics while prioritizing external customer needs
• Understands and articulates the value creation and business proposition to teams and functional partners

### People (20%)

• Provides leadership, mentoring, and coaching to direct reports
• Manages and coordinates strategic direction for staff
• Attracts, retains, develops, and motivates top talent
• Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback

Requirements

### Minimum Qualifications

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States

### Preferred Qualifications

• 8-10 years of relevant work experience
• Proficient in leading at a Sr. Manager level or above within a fast-paced, multi-division, national company
• Proficient in defining, communicating, and driving value propositions, success metrics, and outcomes
• Proficient in shaping, aligning, and guiding execution of strategic direction for a domain or significant portfolio segment
• Proficient in communicating, building influence, and developing relationships with functional and technical leaders, with high-level vendor partners, and across all levels in the organization
• Proficient in selecting and leading strategic vendor relationships or acting as the primary point of contact for strategic partnerships
• Proficient in managing and developing direct reports with their own span of control
• Proficient in utilizing deep market and industry knowledge for a related portfolio segment or domain to achieve strategic objectives

### Minimum Education

• The knowledge, skills, and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job

### Preferred Education

• No additional education

### Minimum Years of Work Experience

• 8

### Preferred Years of Work Experience

• No additional years of experience

### Minimum Leadership Experience

• None

### Preferred Leadership Experience

• None

### Certifications

• None

### Competencies

• Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
• Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Courage: Stepping up to address difficult issues, saying what needs to be said
• Cultivates Innovation: Creates new and better ways for the organization to be successful
• Customer Focus: Builds strong customer relationships and delivering customer-centric solutions
• Decision Quality: Making good and timely decisions that keep the organization moving forward
• Develops Talent: Developing people to meet both their career goals and the organization's goals
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Drives Results: Consistently achieving results, even under tough circumstances
• Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
• Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
• Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
• Persuades: Using compelling arguments to gain the support and commitment of others
• Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals
• Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
• Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies
• Tech Savvy: Anticipating and adopting innovations in business-building digital and technology applications

What We Offer

* Competitive salary and bonus structure

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and results-driven individual who is passionate about innovation and customer-centricity, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! Apply Job! Apply for this job