Experienced Ramp Agent (Customer Service Representative) - Detroit Metropolitan Wayne County Airport

At arenaflex, we're committed to delivering exceptional customer experiences and ensuring the safe and efficient transportation of our customers' baggage and cargo. As a Ramp Agent (Customer Service Representative) at our Detroit Metropolitan Wayne County Airport location, you'll play a vital role in our mission to provide world-class service to our customers.

About arenaflex

arenaflex is a leading airline that connects people and places around the world. Our commitment to safety, customer satisfaction, and employee development has earned us a reputation as a top employer in the industry. We're proud to offer a dynamic and inclusive work environment that fosters growth, innovation, and teamwork.

Key Responsibilities

As a Ramp Agent (Customer Service Representative), you'll be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail to and from our aircraft. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather-related incidents.
• Safely operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure accurate routing of baggage to customers' destinations.
• Collaborating with other team members to ensure seamless operations and exceptional customer service.

Benefits and Perks

At arenaflex, we're committed to supporting our employees' personal and professional growth. Our comprehensive benefits package includes:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2 weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• Up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve long-term career goals
• Worldwide partnerships to engage in community service and innovative goals focused on sustainability and reducing our carbon footprint
• Business Resource Groups to connect employees with common interests and promote inclusion
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• Previous experience in a customer service or ramp agent role
• Knowledge of airport operations and procedures
• Familiarity with baggage handling systems and equipment
• Ability to work in a fast-paced, dynamic environment

Work Environment and Culture

As a Ramp Agent (Customer Service Representative) at arenaflex, you'll work in a fast-paced, dynamic environment that requires flexibility, teamwork, and a commitment to safety. Our airport location offers a unique blend of urban and suburban living, with easy access to public transportation and amenities. Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, and Servant Leadership – every day, in everything we do. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' personal and professional growth.

How to Apply

If you're passionate about delivering exceptional customer service and ensuring the safe and efficient transportation of our customers' baggage and cargo, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our application process and submit your application today. Apply Job!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' personal and professional growth.

Accommodation Requests

If you require accommodation during the application or interview process, please contact our HR department at [insert contact information]. We're committed to providing reasonable accommodations to ensure equal access to employment opportunities.

Disclaimer

arenaflex reserves the right to modify or withdraw this job posting at any time without notice. We're an equal employment opportunity employer and welcome applications from diverse candidates. Apply for this job