Customer Experience Ambassador, arenaflex Centurion Lounge - CLT

Join the arenaflex team as a Customer Experience Ambassador in the Charlotte Douglas International Airport's Centurion Lounge, where you'll have the opportunity to deliver exceptional service to our esteemed Card Members. As a key member of our team, you'll be the face of arenaflex, embodying our brand's values and commitment to providing the world's best customer experience.

About arenaflex

At arenaflex, we're dedicated to empowering individuals and businesses to progress in incredible ways. Our global and diverse community of colleagues is united by an unwavering commitment to backing our customers, communities, and each other. We believe that when you join arenaflex, you become part of a unique and meaningful career journey that's tailored to your personal and professional growth. With benefits, programs, and flexibility that support you every step of the way, you'll have the opportunity to thrive and make a lasting impact.

The Role of the Customer Experience Ambassador

As a Customer Experience Ambassador, you'll be responsible for delivering superior service to Card Members visiting the arenaflex Centurion Lounge. You'll be the face of arenaflex, acting as an ambassador of the brand and working closely with your colleagues to create an exceptional experience for our customers. Your passion for delivering extraordinary service will shine through in every interaction, as you tailor our products and services to meet the unique needs of each Card Member.

Key Responsibilities

* Welcome and provide access to Card Members upon arrival at reception

• Take ownership of the customer's experience from beginning to end, ensuring that every interaction is personalized and memorable
• Create innovative ways to resolve customers' issues or concerns, ultimately building brand loyalty and turning customers into loyal enthusiasts
• Employ the Customer First philosophy in meeting customers' needs and expectations, always putting their satisfaction at the forefront
• Provide concierge and lifestyle recommendations to enhance the Card Member's experience
• Offer travel consultation and minimal reservation assistance to help Card Members plan their next adventure
• Partner with our food and beverage lounge partners to accommodate the needs of our Card Members

Lounge Hours of Operation

The arenaflex Centurion Lounge operates from 05:30 AM to 10:30 PM, Monday through Sunday. Hours are subject to change due to business needs.

Qualifications

To be successful in this role, you'll need to possess the following qualifications:

• Minimum of 1 year of recent experience servicing premium customers
• Airline, lounge, or travel industry experience preferred, including reservation experience
• Passion for servicing customers with proactive solutions, always looking for ways to exceed their expectations
• Exceptional communication skills, with the ability to delight customers with every single interaction
• The ability to listen to customers' needs and offer confident recommendations, resulting in high satisfaction from the customer with the service they received
• Must exhibit the utmost professionalism and maintain a positive attitude in all interactions
• The ability to rely and collaborate with colleagues is essential, as the lounge is a fast-paced, team environment
• Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Member's experience at the forefront of everything you do
• Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment
• Ability to utilize and switch from multiple technology platforms with ease
• Adapt to an ever-changing environment and be resilient in the face of challenges
• Ability to work flexible shifts, including nights, weekends, and holidays, is essential
• Light to moderate lifting may be required for certain job tasks

Compensation and Benefits

As a Customer Experience Ambassador, you'll be rewarded with a competitive hourly salary range of $20.00 to $22.12, plus bonus and benefits. arenaflex is committed to supporting the holistic well-being of our colleagues and their loved ones, with benefits that include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Work Environment and Company Culture

As a Customer Experience Ambassador, you'll be part of a dynamic and fast-paced team that's dedicated to delivering exceptional service to our Card Members. You'll work in a collaborative environment that values diversity, inclusion, and teamwork, with opportunities to grow and develop your skills. arenaflex is committed to creating a workplace culture that's inclusive, respectful, and supportive of all colleagues, with a focus on making Membership come to life every day.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We're committed to creating a workplace culture that's inclusive and respectful of all colleagues, and we welcome applications from diverse candidates.

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for the Customer Experience Ambassador position at the arenaflex Centurion Lounge in Charlotte Douglas International Airport. Click the link below to submit your application: Apply Job! We look forward to welcoming you to the arenaflex team! Apply for this job