Experienced Senior Technical Program Manager – Customer Service Technology Innovation

At arenaflex, we're revolutionizing the way we interact with customers, and we're looking for a seasoned Senior Technical Program Manager to join our Customer Central Technology team (CHEX). As a key member of our team, you'll have the opportunity to drive large, cross-functional programs that support Customer Service Operations worldwide. If you're passionate about innovation, engineering, and delivering exceptional customer experiences, we want to hear from you.

About arenaflex's Customer Central Technology Team

arenaflex's Customer Central Technology team is a diverse, cross-discipline team of builders who are rapidly innovating in advanced user experience research, machine learning, security, and distributed systems. We're dedicated to helping customers solve problems faster, easier, and in their preferred way of interacting with arenaflex. Our team is responsible for developing and implementing technology solutions that form the core of arenaflex's customer service infrastructure. We integrate with other teams across arenaflex's entire business and are the experts in using technology to create a great service experience for customers.

Job Summary

We're seeking an experienced Senior Technical Program Manager to manage large, cross-functional programs that support Customer Service Operations worldwide. As a Senior TPM, you'll be responsible for driving large cross-team projects that span multiple technology and operational teams. You'll anticipate bottlenecks, escalate effectively, make trade-offs, and balance business needs against technical constraints. The ability to take large, complex projects, break them down into manageable pieces, develop functional specifications, and deliver them in a successful and timely manner is essential to success in this role.

Key Responsibilities

* Managing the lifecycle of complex cross-functional programs

• Focus on managing a single product in a critical technology area and/or managing larger initiatives that span organizations or geographies in support of broader customer service business objectives
• Responsible for the delivery of large and complex projects, ensuring successful execution and completion
• Contribute to and develop OP1/OP2 narratives and take ownership of organizational goals
• Accountable for developing and implementing overall strategy and driving teams inside and outside of the organization to deliver results
• Define programs (including mission, vision, and tenets), set objectives, analyze data, drive improvements that are quantified with metrics, and influence resource allocation

Requirements

* 5+ years of technical product or program management experience

• 7+ years of working directly with engineering teams experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross-functional teams, building processes and coordinating release schedules
• Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Preferred Qualifications

* Experience with agile methodologies and lean principles

• Strong understanding of software development lifecycles and release management
• Excellent communication and interpersonal skills
• Ability to influence and negotiate with cross-functional teams
• Experience with project management tools and methodologies

What We Offer

* A dynamic and inclusive work environment that empowers arenaflexians to deliver exceptional results for our customers

• Opportunities for career growth and professional development
• A comprehensive benefits package, including medical, dental, and vision coverage, as well as 401(k) and paid time off
• A competitive salary range of $133,900/year to $231,400/year, depending on location and experience
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package

About arenaflex's Inclusive Culture

arenaflex is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating an inclusive culture that empowers arenaflexians to deliver exceptional results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

How to Apply

If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We can't wait to hear from you!

About arenaflex's Benefits

arenaflex offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. For more information, please visit our website.

About arenaflex's Compensation

arenaflex's compensation reflects the cost of labor across several US geographic markets. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. arenaflex is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit our website. Apply for this job