Experienced Customer Service Associate (REMOTE) – Record Retrieval and Client Support Specialist

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer service and support to our clients. As a key member of our team, you'll play a vital role in ensuring that our clients receive timely and accurate information, while also providing a seamless experience for our record providers. If you're a highly motivated and organized individual with excellent communication skills, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional service and support to our clients, and we're committed to creating a work environment that's collaborative, inclusive, and fun. As a remote Customer Service Associate, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team.

Key Responsibilities

As a Customer Service Associate, you'll be responsible for:

• Reviewing daily call sheets from your Team Leader to ensure timely follow-up with record providers
• Making phone calls to confirm receipt of written requests and updating the MCS diary system with call details
• Diarying next calls for proper follow-up activities and assigning status messages to clients
• Determining if copy fees are required and arranging preparation of checks
• Informing Request Processing of address changes to providers or clients
• Keeping Client Specialists informed of difficult providers
• Preparing Excel spreadsheets as required by providers

Performance Metrics

To ensure that you're meeting our high standards, we'll be tracking your performance against the following metrics:

• Non-Hospital Location Caller:

+ Upon completion of 60-day probationary period, an average of 60 requests will be updated daily or 300 per week + Six months of employment: 325 assignment updates per week + Eleven months of employment: 350 per week + Sixteen months: 350 per week + Twenty-three months: 400 per week

• Hospital Location Caller:

+ Upon completion of 60-day probationary period, an average of 65 requests will be updated daily or 350 per week + Six months of employment: 400 assignment updates per week + Eleven months of employment: 425 per week + Sixteen months: 450 per week

Qualifications

To succeed in this role, you'll need:

• Excellent oral and written communication skills, with strong interpersonal skills
• Strong client focus, with the ability to interact with customers at all levels
• Strong analytical and problem-solving skills, with a high level of attention to detail
• Ability to multi-task effectively and maintain organization and composure under high pressure
• Strong knowledge of Microsoft Office (Excel, Word)
• Ability to make timely, independent decisions
• Ability to work to deadlines and prioritize work
• Ability to work independently and as part of a team

Education Requirements

While an Associate degree is preferred, we'll consider candidates with a High School Diploma or equivalent education and 1-2 years of related work experience.

Supervisory Responsibilities

As a Customer Service Associate, you'll be working independently, with minimal supervision.

Physical Demands

This role requires prolonged sitting in a 7 1/2 hour to eight-hour day, with excessive use of phone, computer keyboard, and monitor.

Work Environment

You'll be working remotely, with the flexibility to work West Coast business hours. You'll need to be able to work with Management to ensure MCS standards are met.

Compensation and Benefits

We offer a competitive starting rate of $15 per hour, with opportunities for growth and development. You'll also have access to a range of benefits, including:

• Flexible work arrangements
• Opportunities for professional development and growth
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance

Equal Opportunity Employer

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We welcome applications from candidates of all backgrounds and perspectives.

How to Apply

If you're a motivated and organized individual with excellent communication skills, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job