Job Title: Customer Service Representative - Carbondale
Job Description:
About arenaflex
At arenaflex, we believe that caring about others is at the heart of everything we do. We're a company that values people, relationships, and community. We're passionate about helping our customers achieve their goals and live their best lives. As a Customer Service Representative at arenaflex, you'll be the face of our company, providing exceptional service to our customers and making a real difference in their lives.What We're Looking For
We're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Carbondale. As a key member of our team, you'll be responsible for providing exceptional service to our customers, resolving their issues, and exceeding their expectations. If you're a people person with a passion for helping others, we want to hear from you!General Purpose
The Customer Service Representative is an entry-level position that is focused on meeting the needs of arenaflex customers by providing exceptional customer service. You'll receive and pay out money, accurately keep records of cash and negotiable instruments involved in arenaflex's various transactions, and use your skills and knowledge to resolve customer issues and exceed their expectations.Essential Duties/Responsibilities
As a Customer Service Representative at arenaflex, you'll be responsible for:- Providing exceptional service to customers using available training programs and measurement tools (e.g., arenaflex standards).
- Using numerous software applications to accomplish daily tasks with minimal errors.
- Maintaining a balanced cash drawer and resolving errors and/or discrepancies as they arise.
- Buys and sells currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
- Understanding the features and benefits of arenaflex consumer and business products and services.
- Answers basic customer inquiries and cross-sells when appropriate.
- Works effectively in a team-oriented environment.
- Follows all arenaflex policies and procedures.
- Performs other duties as assigned.
Job Qualifications
To be successful as a Customer Service Representative at arenaflex, you'll need:Knowledge, Skills, and Ability:
- Customer Service oriented individual.
- Ability to manage multiple tasks simultaneously in a fast-paced environment.
- Utilizes tools and training programs available to exceed customer expectations and achieves satisfactory scores on Mystery Shops.
- Basic mathematical and cash handling skills.
- Basic keyboard navigation ability.
- Understanding and application of banking compliance regulations.
- Proficiency in Microsoft Office products (including Outlook and Word) is preferred.
- Bilingual abilities are a plus.
Education or Formal Training:
* No specific education or formal training required.Experience:
* An entry-level position requiring little or no banking experience. * Previous cash handling and/or customer service experience preferred.Working Conditions
As a Customer Service Representative at arenaflex, you'll work in a clerical office setting, using standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. You'll spend prolonged periods standing in a generally fast-paced environment, and some evening and weekend hours may be included.Physical Activities
The physical demands of this role include:- Standing for long periods of time.
- Good eyesight and hand/finger dexterity.
- Ability to handle some mental stress when dealing with upset customers.
- May spend significant time doing computer work.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
- Employee also may have to lift up to 50 pounds.
- Repetitive motion likely.
Career Growth Opportunities and Learning Benefits
As a Customer Service Representative at arenaflex, you'll have the opportunity to learn and grow with our company. We offer a range of training programs and resources to help you develop your skills and advance your career. You'll work with a talented team of professionals who are passionate about delivering exceptional service to our customers.Work Environment and Company Culture
At arenaflex, we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. We offer a range of benefits and perks, including:- A competitive starting rate of pay from $20.00 to $25.00 per hour, depending on experience.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A 401(k) retirement plan with company match.
- Flexible scheduling and paid time off.
- Opportunities for professional development and career advancement.