Experienced Customer Care/Social Media Manager – Delivering Exceptional Experiences in Concrete Repair
At arenaflex, we're passionate about transforming the concrete repair industry through innovative solutions and exceptional customer experiences. As a Customer Care/Social Media Manager, you'll be the friendly voice behind our 5-star reputation, ensuring that every interaction with our customers is delightful, informative, and memorable. If you're a people person with a knack for juggling tasks, a love for social media, and a passion for delivering outstanding customer experiences, we want to hear from you!
About arenaflex
arenaflex is a leading provider of concrete repair services, specializing in residential and commercial projects. Our mission is to enrich lives by delivering exceptional results, building strong relationships, and fostering a culture of respect, inclusivity, and growth. We believe that our employees are our greatest assets, and we invest in their development through training, benefits, and career opportunities.
Benefits
At arenaflex, we offer a comprehensive benefits package to support your well-being and career growth:
- Simple IRA (3% Match): Eligible after 1 year of employment
- Health Insurance Benefits: Up to 50% of the Silver plan's value for the employee, with options to upgrade or downgrade coverage
- AFLAC Supplemental Insurance Offerings: Additional protection for you and your loved ones
- 80 hours of ETO (Earned Time Off): Accrued over a year and available for use after 90 days of employment
Key Responsibilities
As a Customer Care/Social Media Manager, you'll be responsible for:
- Appointment Coordination:
+ Schedule and reschedule sales appointments via inbound and outbound calls + Maximize efficiency in booking and route planning for our sales team + Rescue cancellations with professionalism and confidence + Engage with prospects via social media to drive appointments
- Communication & Customer Support:
+ Provide timely and accurate responses to customer inquiries + Maintain detailed records and ensure smooth hand-offs between teams + Embody the voice of the brand in every interaction
- Marketing & Asset Development:
+ Assist in creating and editing content for online and offline marketing materials + Help manage applications for company awards and recognition opportunities
- Social Media Management:
+ Create and manage a content calendar for multiple platforms + Monitor and respond to comments and messages + Analyze social engagement and recommend improvements
- Internal Communications:
+ Keep internal teams updated on marketing programs and customer feedback
Qualifications
To succeed in this role, you'll need:
Knowledge of customer service principles and practices
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Strong communication skills, both verbal and written
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Proficiency in using office software and comfort with CRM tools
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Accurate data entry and strong attention to detail
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Ability to stay focused in a desk-based, screen-heavy role
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Ability to prioritize tasks and adapt to changing priorities
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Positive, team-first attitude with a high level of professionalism
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Must be fluent in English and authorized to work in the U.S.
* Proven experience using videos/reels for social media marketing and managing ad campaigns on different social platforms
Traits We Look For
We're seeking a candidate who embodies the following traits:
Coachable and open to learning
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Positive attitude and resilience
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Integrity and accountability
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Strong customer focus
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Team-oriented with a drive to win
Schedule
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Full-Time
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Monday to Friday
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Some flexibility based on workload and events
Work Location
You'll be working on-site at our Goochland, VA office, surrounded by a dynamic team of professionals who share your passion for delivering exceptional customer experiences.
Equal Opportunity
arenaflex is an equal opportunity employer, proud of the diverse team we're building. We're committed to creating an inclusive environment where everyone feels respected, supported, and empowered to grow.
Apply Now
If you're ready to join a team that's redefining the concrete repair industry, one customer at a time, apply now! Apply for this job