Experienced Customer Support Associate I - Part Time – Remote Opportunity at arenaflex

Join arenaflex, a mission-driven fintech company, and become an integral part of our Customer Support team. As a Customer Support Associate I, you will play a vital role in providing exceptional support to our customers, helping them navigate our financial solutions, and making a profound impact on their lives.

About arenaflex

arenaflex is a profitable, mission-driven fintech company that provides quality financial solutions for people whose needs go unmet by traditional institutions. We serve people with complex needs and those who care for them, and it is an honor to wake up in the morning knowing that we have a profound impact on our customers' lives. With a strong commitment to diversity, equity, and inclusion, we welcome and recruit team members of all backgrounds and identities. Our team is passionate about providing top-notch customer support, and we're excited to have you join us on this journey.

Job Summary

As a Customer Support Associate I, you will be responsible for providing exceptional support to our customers over the phone, learning and embodying the "True Link Voice" – our unique way of communicating with customers, and helping individuals with unique financial needs navigate our product. You will be a detective and a problem solver who helps guide our customers to the best possible solution, share customer feedback and experiences with the team, and proudly represent our company.

Responsibilities

* Provide exceptional support to our customers over the phone, addressing their inquiries and concerns in a warm, professional, and empathetic manner.

• Learn and embody the "True Link Voice" – our unique way of communicating with customers, ensuring that every interaction is personalized and tailored to the customer's needs.
• Be a detective and a problem solver who helps guide our customers to the best possible solution, navigating complex financial situations and providing expert guidance.
• Help individuals with unique financial needs navigate our product, providing clear and concise explanations and ensuring that they have a seamless experience.
• Share customer feedback and experiences with the team, helping us to identify areas for improvement and develop new solutions.
• Proudly represent our company, which is known for providing top-notch customer support, and embody the values of arenaflex.

Requirements

* Strong communicator – A patient, kind, and empathetic listener who is eager to understand where people are coming from and help them as much as possible.

• Resilient – Energized by the opportunity to speak with customers over the phone for the majority of your day. On average, you can expect to take 11 to 13 calls per hour.
• High degree of personal responsibility and ownership in helping customers – A punctual, trustworthy, and reliable professional who goes above and beyond to provide the best possible customer support.
• Previous professional experience working in customer service, and/or personal or professional experience working with people with disabilities, vulnerable older adults, or people in recovery from addiction is a plus.
• Ambitious and oriented to learning – Excited to learn and navigate new tech platforms, systems, and processes; interested in learning from feedback and dedicated to improving your skills.
• Familiar with technology – Understands how to use a Mac computer, external monitors, and computer accessories to efficiently help our customers. Has a strong and reliable internet connection that can support working from home, and knows how to troubleshoot internet and/or technical issues if needed.

Preferred Qualifications

* Experience working in a remote environment and navigating virtual communication tools.

• Familiarity with arenaflex's products and services.
• Strong problem-solving skills and ability to think critically.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.

Work Schedule

We offer two flexible work schedule options:

• A set 24-hour per week schedule
• A set 25-hour per week schedule

Both options include a variety of start times, including:

• 8:00 a.m. PT // 11:00 a.m. ET
• 9:00 a.m. PT // 12:00 p.m. ET

Why You'll Love Working at arenaflex

* We've got the energy and passion of a startup combined with the professionalism of a financial services firm and the compassion of a mission-driven organization that truly cares about each other and the people we serve.

• With fifty million Americans in our addressable market, we are catering to tons of people who need our products and services across the country – and we've got the potential to reach many more.
• Our customers are not only grateful for our services but are the absolute best. We have the privilege of providing financial protection for vulnerable members of society and partnering with expert service providers to do so. Our customers and partners love us, and we love them back. You can end each work day knowing that you did wonderful work helping our customers.
• We treat one another like we treat our customers: with respect and dignity. Diversity, equity, and inclusion are cultural values we take very seriously, and we welcome and recruit team members of all backgrounds and identities.
• We offer competitive wages, paid sick leave, and the option to take company holidays off.
• We like to have fun together! The majority of us work from home from all across the US, and we enjoy connecting virtually for laughs with teammates, and appearances of kiddos and furry friends over Zoom. We have small offices in SF and in Kingston NY.

How to Apply

If you are a high-performing person who wants to join a diverse, inclusive team and use your skills to make a real impact in people's lives, we invite you to apply to join our team. Please apply directly here on our website for us to consider your candidacy. We will only be reviewing applications submitted to our website. When you apply, please complete all questions on the application to be considered. Apply Job! Apply for this job