Experienced Work from Home Customer Service Coordinator - Bank Voice

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? If so, we invite you to join arenaflex's Work from Home Customer Service Coordinator - Bank Voice team, where your voice will be the voice of arenaflex, championing our customers and changing the face of banking for good.

About arenaflex

arenaflex is more than just a bank; it's a community of individuals who share a common goal: to make a difference in the lives of our customers. We're a company that values compassion, empathy, and real solutions. Our Customer Care team is the heartbeat of arenaflex, and we're looking for talented individuals like you to join our ranks.

Life at arenaflex

At arenaflex, we believe in empowering our associates to be the best people to people. We invest heavily in formal and informal learning development opportunities, ensuring that our team members have the necessary skills and know-how to succeed in their roles and best serve our customers. Our training programs are designed to help you grow and develop, both personally and professionally.

Key Responsibilities

As a Work from Home Customer Service Coordinator - Bank Voice, you will be responsible for:

• Providing exceptional customer service to arenaflex customers via phone, email, and chat
• Resolving customer complaints and concerns in a timely and professional manner
• Collaborating with internal teams to resolve complex customer issues
• Maintaining accurate records and documentation of customer interactions
• Participating in ongoing training and development to improve customer service skills
• Meeting or exceeding performance metrics and targets

Essential Qualifications

* High school diploma, GED, or equivalent certification

• At least 2 years of customer service experience or 2 years of call center experience
• Strong communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Reliable private internet connection (not supplied by cellular data or hotspot)
• Secure home office environment with minimal background noise and distractions

Preferred Qualifications

* At least 1 year of financial services experience or banking experience

• Experience working with customer relationship management (CRM) software
• Knowledge of banking products and services
• Certification in customer service or a related field

Schedule

* Tuesday through Saturday, 2:00 p.m. - 11:00 p.m. EST

• Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (Limited Availability)
• Schedules are adjusted per time zone

Compensation

* The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount arenaflex is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed-upon number of hours to be regularly worked.

• Work From Home: $43,680 - $43,680 for Fascinator, Coordinator

Benefits

* Medical, Dental, Vision, Prescription coverage Day 1

• Flexible Schedule Options
• Paid Time Off
• Wellbeing offerings such as backup childcare and Mental Wellness support
• Tuition Reimbursement
• Paid Training and Development offered quarterly
• Flexible Spending Account
• Life Insurance
• Disability Insurance
• 401 K and Stock Purchase Plan

Work from Home Technology Requirements

* Secure home office environment that is free from background noise and distractions

• Reliable private internet connection that is not supplied via cellular data or hotspot is required
• A private network that is password protected where you have ownership or line of sight to every device on the network
• Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
• Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
• ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
• To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required arenaflex Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Equal Opportunity Employer

arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job