Experienced Order Processing Specialist – Customer Service and Logistics Support

Join arenaflex, a dynamic and innovative company, as we seek an experienced Order Processing Specialist to join our Customer Service team. As a key member of our team, you will play a vital role in servicing spare parts sales order management, working with internal and external customers, and managing orders from start to finish. If you have a passion for delivering exceptional customer service, are highly organized, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions and services, dedicated to delivering exceptional customer experiences. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. We are proud to offer a dynamic and inclusive work environment that fosters growth, learning, and success.

Key Responsibilities

As an Order Processing Specialist, you will be responsible for:

• Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
• Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
• Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
• Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
• Updating databases with the status of returned materials issues and accounts for returns inventory.
• Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
• Ensuring service information is accessible by sorting and filing documents/forms.
• Handling requests for additional company materials.
• Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
• Coordinating and performing activities associated with the transfer of consigned material.
• Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.

Essential Qualifications

* Direct customer support experience, including administrative experience.

• Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
• Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
• Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
• Typical Education and Experience: Associate degree or equivalent. 1-3 years of related experience.

Preferred Qualifications

* Experience working in a fast-paced customer service environment.

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changing priorities.
• Proficiency in multiple software applications, including ERP systems.

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to work in a team environment and adapt to changing priorities.
• Strong analytical and problem-solving skills.
• Proficiency in multiple software applications, including ERP systems.
• Ability to maintain confidentiality and handle sensitive information.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As an Order Processing Specialist, you will have opportunities to:

• Develop your skills and knowledge in order processing, customer service, and logistics.
• Work with a dynamic and innovative team to deliver exceptional customer experiences.
• Participate in training and development programs to enhance your skills and knowledge.
• Take on new challenges and responsibilities as you grow and develop in your career.

Work Environment and Company Culture

arenaflex is proud to offer a dynamic and inclusive work environment that fosters growth, learning, and success. Our company culture is built on a foundation of collaboration, innovation, and a commitment to excellence. As an Order Processing Specialist, you will have the opportunity to work with a talented and dedicated team to deliver exceptional customer experiences.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Hourly rate: $25.00 - $28.00 per hour.
• 401(k) plan with company match.
• Paid Time Off (PTO).
• Sick Time.
• Company offers a generous benefits package that pays 100% of medical, dental, and vision.
• Short Term Disability.

How to Apply

If you are a motivated and experienced individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job