Experienced Customer Service Specialist – Retail Sales and Customer Experience
At arenaflex, we're passionate about delivering exceptional customer experiences and inspiring our customers to achieve their goals. As an Experienced Customer Service Specialist, you'll play a vital role in driving sales growth, building strong relationships with wholesale and retail customers, and ensuring that our customers receive the highest level of service and support.
About arenaflex
arenaflex is a leading provider of paints, coatings, and innovative solutions that make the places and spaces in our world brighter and stronger. Our purpose is to inspire and improve the world by coloring and protecting what matters. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow, learn, and thrive.
Job Summary
As an Experienced Customer Service Specialist, you'll be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth. You'll work closely with customers to determine their needs, answer their questions, and recommend the right solutions. You'll also be responsible for processing sales transactions accurately, maintaining precise work order files and formulas, and ensuring that our customers receive the highest level of service and support.
Key Responsibilities
* Provide exceptional customer service, building strong relationships with wholesale and retail customers
- Determine customer needs and present appropriate products and services
- Process sales transactions accurately and consistently with policies and procedures
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Essential Qualifications
* Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must have a valid, unrestricted Driver's License
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
* Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Skills and Competencies
* Business Operations
- Click Through Rate (CTR)
- Cloud Computing
- Compensation and Benefits
- Customer Satisfaction
- Customer Support/Service
- Driver's License
- High School Diploma
- Inventory Management
- Loading/Unloading
- Meet Sales Quota
- Needs Assessment
- Order Picking/Packing
- Painting (Facilities and Maintenance)
- Performance Reviews
- Problem Solving Skills
- Quality Management
- Retail
- Safety/Work Safety
- Sales
- Salon Services
- Transaction Processing/Management
- Warehousing
- Wholesale Industry
- eLearning
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow, learn, and thrive. We offer a range of career growth opportunities, including:
- Training and development programs to help you build new skills and advance your career
- Mentorship and coaching to support your professional growth
- Opportunities to take on new challenges and responsibilities
- A culture that values innovation, creativity, and continuous improvement
Work Environment and Company Culture
arenaflex is a dynamic and inclusive workplace that values diversity, equity, and inclusion. We're committed to creating a workplace that's supportive, empowering, and fun. Our company culture is built on the following values:
- Customer focus: We're passionate about delivering exceptional customer experiences and inspiring our customers to achieve their goals.
- Innovation: We're committed to innovation, creativity, and continuous improvement.
- Collaboration: We work together as a team to achieve our goals and support each other's growth and development.
- Integrity: We operate with integrity, honesty, and transparency in all our interactions.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- A salary range of $40,000 - $60,000 per year, depending on experience and qualifications
- Benefits, including health insurance, retirement savings, and paid time off
- Opportunities for career growth and advancement
- A fun and supportive work environment
How to Apply
If you're passionate about delivering exceptional customer experiences and inspiring our customers to achieve their goals, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application system. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, supportive, and empowering, where our employees can grow, learn, and thrive.
Disability Accommodations
arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require a reasonable accommodation during the application or interview process, please let us know by contacting our HR department.
Confidentiality
arenaflex is committed to protecting the confidentiality of our applicants and employees. We will not request any sensitive personal information, such as national identification numbers, date of birth, or bank account numbers, during the application process.
Contact Us
If you have any questions or concerns about this opportunity, please don't hesitate to contact our HR department. We're always happy to hear from you and look forward to connecting with you soon! Apply for this job