Experienced Member Services Representative – Payments and Digital Strategy Team

Join the arenaflex family and embark on a journey of possibilities, growth, and self-discovery. As a Member Services Representative on our Payments and Digital Strategy team, you'll have the opportunity to work with a dynamic group of professionals who are passionate about delivering exceptional customer experiences. Our team is dedicated to providing innovative solutions that meet the evolving needs of our members, and we're looking for talented individuals like you to join our ranks.

Why you'll love this role

As a Member Services Representative, you'll be responsible for providing exceptional customer service to our members, resolving issues, and answering questions related to checking processing, object processing, direct deposits, and budget transfers. You'll work closely with our team to ensure that our members receive the best possible service, and you'll have the opportunity to develop your skills and knowledge in a fast-paced and dynamic environment.

Key responsibilities

* Complete data access and balancing tasks

• Coordinate return items with contributors, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
• Work member cases/assignments
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from the timely and correct processing of international and domestic wire transfer requests
• Research and verify incoming and outgoing wire transfer information
• Communicate with vendors to process wire transfers
• Understand and be familiar with outgoing and incoming wire transfer laws
• Deposit check returns, review member check returns on draft changes, process member checks, verify contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

All you'll need for success

* Minimum Qualifications: + High school degree or GED + Intermediate Excel and Word experience

• Preferred Qualifications:

+ Previous customer/member service experience + Previous banking or Credit Union experience + Episys/Symitar and processing wires

• Skills, Licenses & Certifications:

+ Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through both work experience with the software or education and hands-on use of the software + Ability to work prolonged hours in aid of business needs + Ability to exercise excellent customer service skills + Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team + Ability to perform mathematical calculations and review data + Ability to effectively prioritize work and meet time limits under high volume pressure + Ability to cross-train and perform any position assigned within the department + Ability to interact professionally with all personnel and contributors + Ability to work independently and with minimum supervision + Ability to self-motivate with strong employer skills and ability for interest to detail + Ability to effectively prioritize work and meet time limits + Ability to maintain excellent performance and attendance + Must pass relevant arenaflex and Credit Union pre-employment compliance exams

What you'll get

* Feel free to take advantage of all that arenaflex has to offer: + Travel Perks: Ready to explore the world? You, your family, and your friends can access 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more. + Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Feel free to be yourself at arenaflex

From the team of individuals we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global community.

Why join arenaflex?

* arenaflex is a global leader in the airline industry, with a rich history and a commitment to innovation and customer satisfaction.

• Our team is passionate about delivering exceptional customer experiences and making a positive impact on our customers' lives.
• We offer a dynamic and inclusive work environment that values diversity, equity, and inclusion.
• Our benefits package is designed to support your physical, emotional, and financial well-being.
• We offer opportunities for career growth and development, with a focus on helping you reach your full potential.

Ready to take off?

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team and take your career to new heights. Apply Job! Apply for this job