Experienced Customer Service Parcel Specialist – In-Center Parcel Management and Logistics

At arenaflex, we're dedicated to delivering exceptional customer experiences and exceptional results. As a Customer Service Parcel Specialist, you'll play a vital role in our in-center parcel management operation, ensuring seamless coordination of inbound and outbound packages, and providing top-notch customer service to our clients. If you're a highly organized, customer-focused individual with a passion for logistics and problem-solving, we want to hear from you!

About arenaflex

arenaflex is a leading provider of innovative logistics and shipping solutions, committed to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our dynamic team.

Job Summary

As a Customer Service Parcel Specialist, you'll be responsible for coordinating the inbound and outbound package activities of our in-center parcel management operation. You'll work closely with our team to ensure efficient and accurate processing of packages, provide exceptional customer service, and maintain a high level of quality and attention to detail. This is a fast-paced and dynamic role that requires strong organizational skills, excellent communication skills, and a customer-centric approach.

Key Responsibilities

* Coordinate the inbound and outbound package activities of our in-center parcel management operation, including receiving, processing, staging, and delivering packages

• Utilize proprietary software and equipment to execute necessary job functions, including mobile equipment assigned on a daily basis
• Provide exceptional customer service, including anticipating customer needs, suggesting alternatives, and problem-solving, with a minimum amount of supervision
• Assemble parcels and prepare goods for shipping, including wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Utilize pallet jacks and other large package handling equipment, as needed
• Follow all Equipment Safety and Package Security guidelines
• Provide customer service by determining appropriate shipping methods, informing customers of company products, services, routes, and rates
• Ensure quality customer service is given to customers by providing packaging services, as well as offering information about company products and services
• Offer assistance to customers by suggesting appropriate shipping methods, maintaining inventory of shipping supplies, and setting priorities of customer requests
• Use sound judgment to resolve customer service issues or refunds, and employ investigative research for mis-labeled packages
• Troubleshoot routine equipment problems and perform multiple tasks at the same time
• Follow instructions of supervisors and assist other team members in performing center functions
• Collate, sort, and organize communications and other forms of information provided by customers and the venue
• Assist in the training of center team members and operate the point of sale terminal (POS) ensuring package handling fees are collected
• Perform daily close-out procedures on POS and may assist team members in goal setting and skill development
• Performs administrative duties, including bidding, ordering supplies, and inventory control
• May operate photocopy, binding, and other business center equipment, take customer orders, give pricing information, perform consultative selling, and explain the benefits of digital printing technology to customers
• May pick-up and deliver customer orders and follow copying protocol (copyright law, confidentiality, and careful handling of original documents)
• Prepares bank deposit slips and performs all other duties as needed or requested

Essential Qualifications and Requirements

* High School Diploma or equivalent education required

• Minimum six months of related experience required (Warehouse and/or Hospitality Experience Preferred)
• Proven strong organization and planning skills
• Action-oriented with skills and aptitude to excel in a customer-focused and results-driven environment
• High integrity individuals who present a professional image through effective written and verbal communication skills
• Excellent team building and collaborative skills; ability to develop strong customer relationships
• Strong problem-solving skills
• Ability to accurately translate and record information into electronic tracking system with 100% accuracy
• Proficiency with computer systems and ability to learn new software applications quickly
• Ability to pass an OSHA certification for any equipment in center calling for such certification
• Ability to move 75 pounds unassisted and maneuver packages of any weight above 75 pounds with appropriate equipment and/or assistance from another person
• Physical stamina to walk up to 10 miles per shift

Preferred Qualifications

* Experience in a customer service or logistics role

• Knowledge of parcel management and shipping procedures
• Familiarity with proprietary software and equipment
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with minimal supervision
• Excellent communication and interpersonal skills

Work Environment and Company Culture

As a Customer Service Parcel Specialist at arenaflex, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. You'll work in a fast-paced and ever-changing environment, with opportunities to learn and grow with our company. Our team is committed to maintaining a high level of quality and attention to detail, and we're looking for like-minded individuals to join our team.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• Competitive hourly rate
• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for bonuses and incentives

How to Apply

If you're a motivated and customer-focused individual with a passion for logistics and problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply. arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected]. arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply for this job