Associate Manager, In-Store (Customer Experience) – Driving Customer Loyalty and Growth at arenaflex

About arenaflex

arenaflex is a leading technology and logistics company that is revolutionizing the way people live, work, and interact with each other. Our mission is to empower local economies and make a positive impact on our communities. We're a fast-paced, innovative company that is constantly pushing the boundaries of what's possible. With a strong focus on customer experience, we're committed to delivering exceptional service and building long-term relationships with our customers.

About the Team

Our In-Store team is a dynamic and entrepreneurial group of professionals who are passionate about creating seamless, exciting dining experiences for our customers. We're driving innovation and growth through our Going Out product, which is transforming the way customers interact with our partners' physical stores. Our team is dedicated to building a startup within a big company, taking risks, and moving fast to make things happen.

About the Role

As an Associate Manager, In-Store (Customer Experience) at arenaflex, you'll play a critical role in shaping the customer experience for our Going Out product. You'll own key components of our customer go-to-market strategy, collaborating with cross-functional teams to drive growth and loyalty. Your responsibilities will include:

• Building and Launching Exciting New Products: Help launch and grow our Going Out product, driving customer adoption and retention.
• Strategizing for Customer Experience: Set the strategy for customer experience on Going Out, ensuring seamless interactions and exceptional service.
• Experimenting and Optimizing: Design and execute experiments to learn about new products and features, optimizing our approach for maximum impact.
• Implementing Marketing and Comms Plans: Execute new marketing and communications plans to help our customer base grow and engage with our brand.
• Analyzing Success and Setting Goals: Build models to evaluate success and set new goals, ensuring we're meeting our targets and driving business growth.
• Influencing Cross-Functional Teams: Work with Product, Engineering, Operations, and Sales teams to scale Going Out and drive business results.

You're Excited About This Opportunity Because...

* You have 4+ years of experience in management consulting, tech, design, investment banking, corporate strategy, business development, business operations, or related fields, with a strong preference for high-growth or early-stage startup experience.

• You have an established track record of achieving tangible outcomes and moving needles, with a proven ability to lead projects, work in a team, and motivate people at all levels.
• You can translate high-level goals into applicable plans and action items, with excellent Excel skills (complex functions) and SQL knowledge a bonus.

We're Excited About You Because...

* You're passionate about customer experience and have a deep understanding of what drives customer loyalty and growth.

• You're a strategic thinker with a strong ability to analyze complex problems and develop effective solutions.
• You're a collaborative leader who can work effectively with cross-functional teams to drive business results.
• You're a lifelong learner who is committed to staying up-to-date with the latest trends and best practices in customer experience and technology.

Compensation and Benefits

The successful candidate's starting pay will fall within the pay range of $98,600 - $145,000 USD, determined based on job-related factors including skills, experience, qualifications, work location, and market conditions. In addition to base salary, the compensation for this role includes opportunities for equity grants. arenaflex also offers a comprehensive benefits package, including:

• A 401(k) plan with an employer match
• Paid time off
• Paid parental leave
• Wellness benefits
• Several paid holidays
• Paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• Disability and basic life insurance
• Family-forming assistance
• Commuter benefit match
• Mental health program

About arenaflex

arenaflex is a technology and logistics company that is committed to empowering local economies and making a positive impact on our communities. We're a fast-paced, innovative company that is constantly pushing the boundaries of what's possible. With a strong focus on customer experience, we're committed to delivering exceptional service and building long-term relationships with our customers.

Our Commitment to Diversity and Inclusion

arenaflex is committed to growing and empowering a more inclusive community within our company, industry, and cities. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. We're dedicated to creating a workplace where everyone feels valued, respected, and supported.

Statement of Non-Discrimination

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to preventing discrimination and harassment based on protected categories, including but not limited to:

• Race
• Color
• Ancestry
• National origin
• Religion
• Age
• Gender
• Marital/domestic partner status
• Sexual orientation
• Gender identity or expression
• Disability status
• Veteran status

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.

Apply Now!

If you're passionate about customer experience and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and help us drive customer loyalty and growth! Apply for this job