Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're passionate about delivering exceptional customer experiences and exceeding our customers' expectations. As a Retail Customer Service Associate, you'll play a vital role in driving business growth and customer satisfaction by providing top-notch service, expert knowledge, and a consultative approach to meet our customers' unique needs.

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team of experts is dedicated to delivering market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. We're committed to fostering a culture of innovation, collaboration, and continuous improvement, where our employees can grow, learn, and thrive.

Key Responsibilities

As a Retail Customer Service Associate, you'll be responsible for:

• Delivering exceptional customer experiences by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Providing expert knowledge in printing, signs & graphics, and shipping product lines, and recommending appropriate arenaflex products and services
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store environment
• Ensuring confidentiality of customer data and careful handling of documents, media, and packages
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures

Essential Qualifications and Requirements

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business

Preferred Qualifications

* Experience in retail customer service, sales, or a related field

• Knowledge of printing, signs & graphics, and shipping product lines
• Familiarity with Point of Sale terminals (POS) and financial transactions
• Ability to work in a fast-paced environment with minimal supervision
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Retail Customer Service Associate, you'll have opportunities to:

• Develop your skills and knowledge in printing, signs & graphics, and shipping product lines
• Take on additional responsibilities and leadership roles
• Participate in training and development programs to enhance your skills and knowledge
• Collaborate with other team members to drive business growth and customer satisfaction
• Contribute to the development of new products and services

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that requires flexibility, adaptability, and a commitment to excellence. Our team is passionate about delivering exceptional customer experiences and exceeding our customers' expectations. We're committed to fostering a culture of innovation, collaboration, and continuous improvement, where our employees can grow, learn, and thrive.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive hourly rate
• Opportunities for bonuses and incentives
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and career growth

How to Apply

If you're passionate about delivering exceptional customer experiences and exceeding our customers' expectations, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal.

Equal Employment Opportunity

arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

Accommodations

arenaflex will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

Fair Chance Hiring

arenaflex will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law. For more information, click here. Apply for this job