Experienced Part-Time Remote Customer Service Representative – Auto Glass Industry Leader

At arenaflex, we're not just an auto glass company – we're a people-powered organization that's passionate about delivering extraordinary experiences to our customers. We're seeking an experienced Part-Time Remote Customer Service Representative to join our team and help us continue to grow and evolve in the auto glass industry.

About arenaflex

arenaflex is the auto glass industry leader in the United States, founded in 1947. We're proud to have celebrated our 75th Anniversary in 2022. While auto glass is our foundation and passion, we're so much more. We've learned through the years that our people are the key to our continued growth and evolution. At our core, we're a People Powered organization – our people come first, and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life both here and outside of work. Let us be a part of your journey and be the best place you'll ever work!

About the Role

As a Part-Time Remote Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to our customers, policyholders, insurance agents, and auto glass shops. You'll be responsible for: - Professionally answering a variety of inbound calls using scripted prompts - Accurately entering claim data into our production systems while on a live phone call - Effectively and compassionately guiding customers through the process of filing a glass claim - Verifying customer insurance coverage and deductible amounts and communicating the information to the customer - Assisting customers with scheduling repair, replacement, and/or recalibration services - Utilizing systems and resources provided to enhance the overall customer experience - Providing solutions to resolve customer complaints and concerns over the course of the call

Key Responsibilities

- Answer inbound calls from customers, policyholders, insurance agents, and auto glass shops - Enter claim data into our production systems accurately and efficiently - Guide customers through the process of filing a glass claim, building rapport and focusing on their specific needs - Verify customer insurance coverage and deductible amounts and communicate the information to the customer - Assist customers with scheduling repair, replacement, and/or recalibration services - Utilize systems and resources provided to enhance the overall customer experience - Provide solutions to resolve customer complaints and concerns over the course of the call

Professional Requirements

- Must be comfortable working in a highly structured performance-based environment - Must demonstrate high ethical and confidentiality standards - Must have knowledge of computer and telephone systems and the ability to operate those systems with confidence in a remote environment - Must be able to establish rapport and credibility with customers, stores, and peers with a caring heart and service mindset - Must be able to read and utilize provided scripting in a conversational and timely manner - Must demonstrate a high level of empathy and integrity by always doing the right thing - Must have an upbeat personality and be able to show an authentic willingness to assist our customers - Must have previous experience working in a contact center or other customer service role - Must be 16+ years of age - Must have a High School Diploma or equivalent, or be actively enrolled

Work from Home Requirements

- Must have a personal computer or laptop with Windows 10 or higher - Must have high speed internet that meets the following requirements: - Download Speed = 25 Mbps or higher - Upload Speed = 10 Mbps or higher - Ping = 50 ms or lower - Jitter = 20 ms or lower - Must have an Ethernet cable and the ability to connect directly to your modem (cannot use wi-fi) - Must have a USB wired headset - Must have a webcam - Must have a dedicated workspace free from background noise and interruptions

What You'll Get

- Starting pay is $16.50/hour - Bonus opportunities - Benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts - Weekly pay checks - Up to $5,250 in tuition reimbursement per year - Paid training and all the tools and resources you'll need to be successful - View all our health, wealth, and life offerings at www.arenaflexbenefits.com

Why Join arenaflex?

- We're a people-powered organization that's passionate about delivering extraordinary experiences to our customers - We're a leader in the auto glass industry with a rich history and a commitment to growth and evolution - We offer a fulfilling career path and encourage you to have a life both here and outside of work - We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer - We're committed to making a difference and delivering unexpected happiness every day

How to Apply

If you're passionate about delivering exceptional customer service and are looking for a fulfilling career path, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

arenaflex welcomes everyone and values our diverse workforce and suppliers. We're proud to be an equal opportunity employer and are committed to making a difference in the lives of our customers and employees.

Reasonable Accommodation

We're committed to providing reasonable accommodation for individuals covered by ADA, ADEA, FMLA, and other laws and regulations. If you require accommodation, please let us know and we'll work with you to provide a suitable solution.

Physical and Mental Demands

This role requires the ability to work in a fast-paced environment, handle multiple priorities, and maintain a high level of productivity. You'll need to be able to sit for long periods, use a computer and telephone, and communicate effectively with customers and colleagues.

Benefits and Perks

- Starting pay is $16.50/hour - Bonus opportunities - Benefits package including 401(k) plan with company matching, paid volunteer day, and associate discounts - Weekly pay checks - Up to $5,250 in tuition reimbursement per year - Paid training and all the tools and resources you'll need to be successful - View all our health, wealth, and life offerings at www.arenaflexbenefits.com

Join Our Team

If you're passionate about delivering exceptional customer service and are looking for a fulfilling career path, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Job! Apply for this job