Experienced Customer Service Agent - Ramp Operations

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our passengers' expectations. As a key member of our team, you'll play a vital role in ensuring the smooth operation of our ramp services, providing top-notch support to our customers, and contributing to the success of our organization.

About arenaflex

arenaflex is a leading airline that connects people and cultures around the world. We're committed to providing a safe, reliable, and enjoyable travel experience for our customers. Our team is dedicated to living our values of Care, Integrity, Resilience, and Servant Leadership every day, in everything we do.

Key Responsibilities

As a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail to and from our aircraft. Your daily tasks will include:

• Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.

Work Environment and Schedule

As a Ramp Agent, you'll work in a fast-paced, dynamic environment with varying weather conditions. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, depending on your seniority.

Benefits and Perks

At arenaflex, we're committed to supporting our employees' well-being and career growth. Our benefits and perks include:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits
• Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you'll need:

• Consistently prioritize safety and security of self, others, and personal data
• Embrace diverse people, thinking, and styles
• Possess a high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, having the following qualifications will give you a competitive edge:

• N/A

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Ramp Agent, you'll have opportunities to advance to leadership roles, take on new challenges, and develop your skills and expertise.

Join the arenaflex Team

If you're passionate about delivering exceptional customer experiences and contributing to the success of our organization, we encourage you to apply for this exciting opportunity. Join the arenaflex team and take the first step towards a rewarding and challenging career in the airline industry. Apply Job! Apply for this job