Customer Experience Specialist - Remote Evening & Overnight Shift

Join arenaflex, a global leader in digital business services, and embark on a rewarding career as a Customer Experience Specialist. Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of finding innovative solutions to complex problems? If so, we want to hear from you! As a Customer Experience Specialist at arenaflex, you will be the face of our company, providing top-notch support to our customers via phone, email, and instant message. With a focus on building strong relationships and resolving issues efficiently, you will play a critical role in driving customer satisfaction and loyalty.

About arenaflex

arenaflex is a global digital business services company that helps the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We are committed to creating a workplace that is conducive to happiness and a healthy work-life balance, where everyone feels welcome and valued.

Benefits of Working with arenaflex

* Paid Training to help you develop the skills you need to succeed

• Competitive Wages and a comprehensive benefits package, including medical, dental, vision, 401k, and more
• Paid Time Off to recharge and relax
• Employee wellness and engagement programs to support your physical and mental well-being
• Opportunities for career growth and advancement in a dynamic and supportive environment

Responsibilities

As a Customer Experience Specialist, your main responsibility will be to find innovative ways to respond to varying questions, issues, and concerns. Your duties will include:

• Providing customer support via phone, email, and instant message
• Handling customer inquiries and resolving simple and basic support issues
• Escalating more technical product-related issues to the appropriate Product Support department
• Processing a high volume of customer inquiries and resolving a targeted percentage of those inquiries
• Troubleshooting customer problems and identifying the root cause of the issue
• Using tools and resources to determine how to resolve customer problems
• Escalating issues to the appropriate resource when necessary and following up with coaching and mentoring to learn the appropriate solution
• Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues
• Updating customer information and ensuring accurate entry of contact information
• Meeting standards of job, such as quality standards, adherence to schedule, and average handle time
• Providing guidance and/or mentoring to less experienced associates
• Performing other related duties as assigned

Qualifications

We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• Ability to work remotely in a virtual team environment
• Excellent customer service skills that build high levels of customer satisfaction
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Proficient in PC operation and navigation
• Demonstrates effective people skills and sensitivities when dealing with others
• Ability to work both independently and in a team environment
• Excellent communications skills, both oral and written
• Ability to work in a constantly changing and fast-paced environment
• Ability to stay composed and objective
• Organization and work prioritization skills

Work from Home Requirements

To ensure a seamless and productive work experience, we require:

• Internet Requirements:

+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps + Minimum subscribed upload rate equal to or exceeds 5.0 Mbps + ISP must have no packet loss and ping under 50ms + Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN + Proof of internet speed required + Clean and quiet workspace

Be Part of Our arenaflex Family

At arenaflex, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer, committed to creating a workplace that is inclusive and diverse. We welcome applications from all qualified candidates and are proud to be an employer of choice for people from all walks of life.

Apply Now!

If you're ready to join a dynamic and supportive team and embark on a rewarding career as a Customer Experience Specialist, apply now! We can't wait to hear from you! Apply for this job