Experienced Customer Service Representative – Fitness Programs (Remote, $15-$16/hour)

Join arenaflex in Empowering Individuals to Live Healthier and Longer

Are you passionate about delivering exceptional customer service and empowering individuals to live healthier and longer? Do you have a strong desire to work in a dynamic and supportive environment where you can grow and develop your skills? If so, we invite you to join arenaflex as an Experienced Customer Service Representative – Fitness Programs. As a key member of our high-volume call center team, you will play a vital role in supporting our mission to empower individuals to live healthier and longer.

About arenaflex

arenaflex is a leading healthcare company dedicated to empowering individuals to live healthier and longer. We offer a comprehensive range of fitness programs and services designed to support our members in achieving their health and wellness goals. Our team is passionate about delivering exceptional customer service and creating a supportive and inclusive environment for our members.

Responsibilities

As an Experienced Customer Service Representative – Fitness Programs, you will be responsible for:

• Demonstrating knowledge and understanding of all arenaflex Fitness products and programs
• Answering incoming calls on the arenaflex telephone system in a professional, accurate, timely, and courteous manner
• Ascertaining the nature of the call and recording information in the appropriate system
• Providing answers to member questions by following standard policies and procedures
• Interacting in a positive, respectful manner and establishing and maintaining cooperative working relationships with internal and external customers
• Coordinating collection of necessary information, including member co-pays or payments when necessary
• Forwarding documentation to Research Team for follow-up if issue requires additional action
• Analyzing information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs
• Researching unique questions using all available resources. Referring difficult issues to Supervisor for appropriate answers
• Handling all issues requiring additional action within the necessary timeframes
• Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
• Exercising strict confidentiality in all matters relating to the member experience with the Fitness program
• Attending and participating in meetings to discuss issues and foster teamwork among department personnel
• Responding to requests from other arenaflex department personnel, contacting clubs and members as required

Qualifications

To be successful in this role, you will need:

• High school diploma or equivalent required
• One-year experience performing customer service duties; inbound call center experience preferred
• Experience in healthcare preferred
• Basic experience with MS Office
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Work Environment and Culture

As a remote worker, you will be working from home in a designated work area with company-provided technology equipment. You will need to have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download speed of 50 Mbps and 10 Mbps upload speed). Our work environment is dynamic and supportive, with a focus on teamwork and collaboration.

Compensation and Benefits

* Starting pay at $15/hour with potential of $16/hour within the first year, plus merit

• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and development

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our online application portal. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. We welcome applications from qualified individuals who are passionate about delivering exceptional customer service and empowering individuals to live healthier and longer.

Accommodations

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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