Experienced Customer Service Agent – English Speaker (Part-Time / Night Shift) at arenaflex

Are you passionate about delivering exceptional customer experiences and making a positive impact in the lives of others? Do you thrive in a dynamic and fast-paced environment where no two days are ever the same? Look no further than arenaflex, a pioneering company revolutionizing global transportation with cutting-edge technology and a commitment to sustainability. At arenaflex, we're on a mission to transform daily commutes and make a significant impact on reducing humanity's environmental footprint. With ambitious goals and a passion for innovation, we're creating a more sustainable and efficient future for transportation worldwide. As a Customer Service Agent fluent in English, you'll play a vital role in helping us achieve our vision by providing outstanding support to customers in the USA and contributing to our team's success.

What You'll Be Doing:

As a Customer Service Agent at arenaflex, you'll be the first point of contact for customers, handling their queries and concerns through phone, email, and digital channels. Your primary objective will be to resolve issues quickly and effectively, ensuring a positive experience for our customers. You'll also be responsible for:

• Providing first-line support and escalating complex issues to ensure timely resolution
• Maintaining accurate customer records and updating them with relevant information
• Fostering positive interactions and ensuring customers feel understood and supported
• Meeting agreed service levels (SLA) and contact centre KPIs
• Participating in training and briefings to gain expertise and understand client and contact centre requirements
• Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
• Offering feedback and insights on areas that may lead to a poor customer experience
• Embodying the values of arenaflex, ensuring they are reflected in your daily work

What Skills & Experience You'll Bring to Us:

To succeed in this role, you'll need to possess:

• Fluent English: You have a high and fluent English (C2 level), both written and spoken
• Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
• Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
• Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
• Eligibility: Be eligible to work in Spain

What We Offer:

As a valued member of our team, you can expect:

• Starting date: 10th of February, 2025
• Contract: Temporary (6 months)
• Salary: 9.743€ gross per year
• Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
• Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
• 24 holiday days per year on a full-time basis
• Work Model: Hybrid working model
• Location: Barcelona, Spain

Additional Benefits:

As a member of our team, you'll enjoy:

• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Option to sign-up for Discounted Private Health Insurance
• Referral Program: Refer a Friend and get a Referral bonus
• Access to specialised LinkedIn training courses
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment

About Us:

At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. This isn't just a slogan – it's reflected in the incredible opportunities we offer, how we do our work, and the way we interact among each other, with customers, and clients. arenaflex International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.

Join Our Team:

If you're passionate about delivering exceptional customer experiences and making a positive impact in the lives of others, we want to hear from you! Apply now to become a part of our dynamic team and help us revolutionize global transportation. Apply Job! Apply for this job